Customer Service Assistant

BLAKE HOWARD GRAHAM

** ****** **. ***********, ** 13648 585-***-**** ************@*****.***

SUMMARY OF QUALIFICATIONS

• Experience in written and verbal communication through research, academic course work, and instructing

martial arts

• Team work philosophy and adaptability developed through martial arts training

• Customer service skills developed from working in the maple syrup industry, tutoring, IT help desk and call

center

• Computer skills in Microsoft Office, Microsoft Works, PowerPoint, Excel, Internet Research and data

entry

POLITICAL SCIENCE EDUCATION

UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK

BUFFALO, NY

Master of Arts in Political Science

February 2010

GPA: 3.11/4.0

UNIVERSITY OF ROCHESTER

ROCHESTER, NY

Bachelor of Arts in Political Science August

2006

• Major GPA: 3.0/4.0

RESEARCH EXPERIENCE

UNIVERSITY OF ROCHESTER POLITICAL SCIENCE DEPARTMENT

Research Assistant June 2006 August

2006

•Worked with professor in researching conflicts between the different branches of government in Latin American

countries

•Searched through entries in Latin American Weekly and coded relevant entries

•Research was presented at the Annual Meeting of the Political Science Association August 31st September 3rd

2006 and was titled “Explaining Institutional Instability in Latin America: A Crisis Bargaining Approach”

UNIVERSITY OF ROCHESTER POLITICAL SCIENCE DEPARTMENT ROCHESTER, NY

Research Assistant May 2007 November 2007

• Worked with professor in researching autogolpes (self coups)

• Search the ProQuest Historical Newspapers database to search for articles and summarized them

WORK EXPERIENCE

IGLESIA TUTORING CENTER ROCHESTER, NY

Tutor May, 2007 June

2008

Tutored inner city students from elementary through high school in Math, American History and Global Studies

UNIVERSITY OF ROCHESTER INFORMATION TECHNOLOGY SERVICES ROCHESTER, NY

Student Assistant 2003

2006

Assist university technology users with troubleshooting, including connectivity, viruses, spam and spy ware and

general issues

LANGUAGES

Languages: conversational Hebrew and Spanish

Computer: Microsoft works, Word, Powerpoint, LaTex, MatLab

LEADERSHIP EXPERIENCE

American Kang Duk Won Karate Association, October 1990 present

Second degree black belt instructor

Instruct students of all ages and abilities in Tae Kwon Do techniques self discipline and philosophy

Organized and executed community service projects run by the organization

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