Customer Service Representative
Resume:
Clarissa D. Thompson
********@*****.***
Objective
Seeking a position with the potential to grow and teach as well as enhance
my current skills, while making a significant contribution to the
organization.
Employment History
Adecco/State Department Federal Credit Union Alexandria, VA
March 2010 - Present
Data Entry/Records and Imaging Clerk
Currently working in the records and imaging department performing various
clerical duties such as data entry, filing, coping, auditing, prepping work
to be scanned and indexed into an electronic filing program for permanent
storage in the company's database. I also worked in Branch Services
department prepping and scanning incoming and outgoing information for
money wires upon member's request.
Taskforce Staffing - Fredericksburg, VA
February 2010-March 2010
Human Resource Assistant
Assisted in a project creating an Excel spreadsheet for the company's
audit, data entry was a major part of the job along with other general
office duties.
Toddler Tyme Day Care-Montross, VA
November 2008-June 2009
Preschool Teacher
I kept a daily log of children's attendance and observed children to make
note of their progress and worked with the parents in a very professional
manner discussing their children's developments implementing positive
discipline when required. Planned activities to meet the physical,
emotional, and social needs for children 8 weeks to 4 years of age and
ensured children were fed nutritious snacks and lunches with supervision at
all times providing weekly and monthly activities including songs, games,
and story telling.
CoPart Waldorf, MD
July/2008-Oct/2008
Customer Service Representative/Processor
As a customer service representative I made calls to insurance companies
and body shops clearing vehicles to be brought back to the company,
consistently responded to customer's inquiries and requests in a
professional manner within company timelines over the phone. Processed
checks, insurance payments and titles for vehicles along with other
administrative duties in the office such as data entry, word processing,
filing, faxing, and mailing associated with CoPart documentation and
services.
NSWC Federal Credit Union Dahlgren, VA
March/2006 - May/2007
Administrative Loan Processor
My duties were to obtain and prepare all necessary documentation and
verifications as needed for loan officers such as pulling credit, ordering
title work, loan payoffs, credit references and verifications of deposits.
Disbursed loans after satisfying all conditions of approval by direct
deposit or writing them a check, placed all loans on a data processing
system, counseled members having financial difficulties and communicated to
them the outcome of all loan. Processed loan correction and assisted in
correcting payroll exceptions, cross-trained employees, and assisted in
areas as directed by management in a relief capacity.
NSWC Federal Credit Union (Promoted to Full Time Employee) Dahlgren, VA
November/2005 - January/2006
Real Estate Assistant
Answered phones, took phone application, ordered title work and request
home appraisals. Set up appointments for members for first time meetings,
and met with members to explain all options for refinancing. Made sure all
necessary documents were on file for the loan officer's approval and
assisted in processing drop-off, fax and mail-in loan requests.
NSWC Federal Credit Union - (Manpower Staffing) Dahlgren, VA
October/2005 - November/2005
File Clerk
Handled incoming mail for the Real Estate Department, performed file
maintenance, making sure all correct documents were filed in the correct
sections Faxed, made copies and performed other general office duties
assigned by supervisor.
West Asset Management Fredericksburg, VA
February/2004 - January/2005
Account Specialist/Customer Service Representative
Was responsible for making outgoing calls and taking incoming calls in a
call center environment. Called borrowers with plans to receive payment or
bring their student loans current by deferment or forbearance. Sent them
the proper information by fax, via email or postal mail and kept track of
all the borrowers I averted, their files and they forms they sent back.
Skills
Microsoft Word, Excel Access, PowerPoint, Alpha Numeric/Government Filing,
Microsoft Outlook/ Scheduling, Keyboard/typing (40) wpm, processing
software CUBE, Fiserv EZ Lender Equity, and10 Key calculator
Education
Washington & Lee High School-Diploma 1996
Northern Neck Regional Vocational Center
Certificate in Computer Information Systems 1996
Kaplan University
Currently in school to receive my Bachelors Degree in Human Services
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