Customer Service Representative
Resume:
KATHLEEN M. THEURER
** ********* ***** ***** *****:
Lancaster, New York 14086
***************@***.***
SUMMARY OF QUALIFICATIONS
Detailed oriented Medical Biller/Medical Clerical with that has
successfully handled diverse work experiences in various positions.
SKILLS
Assisted In Training Of New Employees
Experienced In Paying Group Health Claims
Resolved Claims With Pre-Existing Conditions
Acquire a Working Knowledge Of Different Insurance Plans
Experienced In Paying Medicare Supplemental Plans
Assessed Customer Needs
Resolved Customer Issues
Account Reconciliation
Experienced In Inside Sales and Customer Service
Accurate Recordkeeping
Medent
Electronic Medical Records
Working Knowledge of CPT and ICD-9 Coding
Documenting Registration Data From Patients
Typing - 50 wpm
Managed Care
Medical Terminology
Insurance Problem Solving
Knowledge of HIPPA
Scheduling Appointments
RELATED EDUCATION
Erie 1 BOCES, Cheektowaga, New York - 01/10 - 03/10
220 Hour Medical Billing Certificate Course
RELATED EXPERIENCE
The Travelers Companies, Richardson, Texas
1984 -1994
Benefits Analyst
Kathleen M. Theurer Page 2
EDUCATION
Buffalo Employment and Training Center - 3/09 - 05/09
Computer Literacy, Intermediate Microsoft Word, Intermediate Microsoft
Excel
112 Hours With Certificate
Adult Learning Center, Buffalo, New York - 5/09 - 6/09
Intermediate Microsoft Access
136 Hours With Certificate
State University of New York at Fredonia, Fredonia, New York
Bachelor of Arts - Education (Minor in Mathematics)
PROFESSIONAL EXPERIENCE
Emedco, Williamsville, New York
2000 - 2008
Customer Service Representative/Sales Representative
NCO Teleservices, Cheektowaga, New York
1995 - 2000
Customer Service Representative, Assistant Group Leader
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