Manager Customer Service
Resume:
Gahanna, OH *****
abkg8l@r.postjobfree.com
Janis R. Berenson
Gahanna, Ohio 43230
Well-rounded and energetic individual with 16 years experience seeks new challenge and
opportunity to apply consummate skills in Food Services or Environmental Management.
PROFESSIONAL PROFILE
Escalate business development through strategic initiatives that increase food safety,
environmental management, productivity, and revenue growth; exceed goals and objective
ensuring required compliance and standards
Results-driven with diverse experience Environmental Services,; food services, event
coordination and catering, menu design and pricing, daily operations, inventory management,
budgeting, payroll, account management, sales, and photography
Organized and detail-oriented Leader; demonstrate superior personnel management qualities
including hiring, training, scheduling, record management, and positive motivation
Communicate technical and complex information easily and concisely; establish excellent
relationships with customers and vendors; coordinated team programs and events
EMPLOYMENT HISTORY
Environmental Services Manager - HHA Services @ Mt. Carmel New Albany
Surgical Hospital
07/2009 – 01/2010
Mt. Carmel New Albany Surgical Hospital New Albany, OH
Provided exceptional customer service; increased Press Ganey survey score to 99%
satisfaction
Successfully prepared for, and passed JAHCO inspection
Served as General Manager during their absence
Demonstrated superior personnel management qualities; directed and positively motivated
team of 12 members
Skillfully hired, trained, scheduled, and documented and maintained personnel records
relating to discipline and attendance
Key player who managed all daily business operations including payroll
Administrative/Assistant Director Facilities and Food Services 03/2006 – 07/2009
Sodexo at Mt. Carmel New Albany Surgical Hospital New Albany, OH
Awarded Employee of the Month, February 2008
Assumed General Manager’s duties during absence
Displayed excellent personnel management skills; directed team of 18 members, coordinated
team recognition programs and events, and supervised and organized safety and food
service training
Assisted in managing 12 Environmental (EVS) staff
Launched in-house catering events; managed invoicing
Maximized safety by ensuring OSHA, DOH, and HACCP compliance
Oversaw cash handling procedures and transmissions through UFS
Provided inventory control; ordered and maintained all office supplies and equipment
Conducted daily inspections of documentation including temporary logs, and cleanliness
checklists
Participated in menu planning and pricing; managed food inventory and placed orders
Account Manager 01/2003 – 07/2005
Sanese Services Inc. at Defense Supply Center Columbus, Oh
Boosted business development by increasing sales by 53%; reduced customer concerns by
105%
Demonstrated exceptional leadership skills; managed team of six and catering staff of eight
Effectively led daily operations at the Officer’s Club and 19th Hole Golf Course
Essential member who ensured secure cash handling procedures, and managed inventory
control and ordering of supplies
Assistant Manager - 09/2000 - 01/2003 Hallmark @ Capital University, Bexley, OH
Improved student satisfaction scores by 84%
Effectively led daily operations of evening dining room
ADDITIONAL EMPLOYMENT
Owner, Photogenix Columbus 01/1992 – Present
Independent photographer for weddings, reunions, babies, social events, Santa visits, and
graduations
Co-Owner/Operator, Zadias Electric Deli Cafe German Village, OH 06/1994 – 10/1998
Directed staff of seven; coordinated menu planning and implementation; catered events
Clerk Stenographer II - State of Maine 09/1978 - 08/08/1988
Administrative Assistant to the Director of Education at Maine Youth Center 0 Department of
Corrections
PROFESSIONAL DEVELOPMENT
ServSafe Certified
Proficient in Micro-soft Office
General Studies 1989 – 1990
Ohio State University
Resume – Janis Berenson
abkg8l@r.postjobfree.com
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