Quality Assurance Customer Service

W ENDELL L C AMPBELL

**** ******** ***** ~ Valdosta, Georgia 31602

Home: 229-***-**** **********@*****.*** Mobile: 229-***-****

PROFESSIONAL MANAGEMENT

Development & Production ~ Operations ~ Policies ~ Leadership

United States Air Force Operations Superintendent with proved success in management and

leadership, and possessing unparalleled technical knowledge is seeking a position in retail,

restaurant or general management. Background includes successfully achieving outstanding

performance objectives personally, as well as through the supervision, direction and training of

employees and teams. Proven ability to coordinate, plan and execute initiatives involving

customer service, human resources, systems, operations, maintenance and production. Expertly

analyzes strategies, trouble-shoots and finds creative solutions to complex problems. Outstanding

drive, dedicated and a fast learner with expertise in:

Production Schedules Process Improvement Standards & Policies

Program Management Report Preparation Team Direction/Leadership

Personnel Proficiencies Strategy & Analysis Employee Development

CAREER ACCOMPLISHMENTS

United States Air Force

Led unit to zero fault findings during an Air Combat Command Compliance Inspection as a result of

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developing a thorough and strategically superior preparation plan.

Professionally trained and led assigned team to achieve consistent outstanding performance ratings

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during operational readiness inspections.

Reduced delayed maintenance discrepancies by 36 percent by developing and executing an advanced

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process improvement plan.

Coordinated 20 aircraft transfers between two depots and three deployed locations by engaging in a

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high level of cohesive team direction and leadership.

Saved $11,000 by coordinating and arranging for an on-site instructor for the monarch program.

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Significantly raised the standard for unit quality by planning and executing 8,000 quality assurance

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inspections which led to the achievement of outstanding ratings on headquarters inspections by

ensuring exceptional program management.

PROFESSIONAL EXPERIENCE

UNITED STATES AIR FORCE, Moody Air Force Base, Valdosta, Georgia 2008 - 2009

Operations Superintendent

Managed a top-level flying program that consisted of more than 8,000 hours.

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Maintained 28 aircraft which supported critical national security objectives.

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Investigated safety and security incidents, analyzed quality analysis trends and reported current

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progress, as well as future challenges to senior leaders.

Developed and wrote chief standards and policies, subsequently monitoring their effectiveness.

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Directed the successful production efforts of 400 maintenance personnel.

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Created and developed a new and valuable squadron recognition program.

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Mentored and evaluated personnel, providing constructive recommendations for future performance

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objectives.

W ENDELL L C AMPBELL

PROFESSIONAL EXPERIENCE

(Continued)

UNITED STATES AIR FORCE, Moody Air Force Base, Valdosta, Georgia 2006 - 2008

Quality Assurance Superintendent

Led and oversaw a team of 36 inspectors in consistently performing quality assessments on more than

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2,000 personnel.

Developed beneficial training plans for new personnel that led to the organization of specialized

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training curriculums to address problem areas needing immediate attention.

Analyzed data to discover negative trends, and proposed and recommended corrective actions.

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Supervised inspection activities, tracked principal trend items, wrote quarterly inspection reports and

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presented monthly results to senior leadership.

UNITED STATES AIR FORCE, Moody Air Force Base, Valdosta, Georgia 1999 - 2006

Production Superintendent

Administered production efforts, and directed crucial maintenance objectives and activities for 218

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technicians, and tracked their progress.

Designed a successful plan that resulted in the reduction of delayed maintenance.

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Evaluated personnel and informed senior leaders of progress and challenges, thereby communicating

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required work to be performed to employees.

Designated and set top priorities for the implementation of short and long-range production plans, and

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reported on their status.

E D U C AT I O N

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, Florida

Master of Management and Safety, Expected 2011

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, Florida

Bachelor of Science in Professional Aeronautics, 2008

~ Minor, Management and Safety

~ G.P.A. 3.8

A WA R D S

Maintenance Operations Squadron Senior Non-Commissioned Officer of the Year, 2006

347TH Rescue Wing’s General Lew Allen Trophy, 2004

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