Customer Service Manager
Resume:
Anthony Shawn Hays
**** ******** **., ************, ** 28304 ( abkg6z@r.postjobfree.com (
____________________________________________________________________________
__________
OBJECTIVE To continue a career in Healthcare or other field that allows
me to deliver superior customer service.
EXPERIENCE Accounts Manager. Maxim Healthcare (January 2008 - Present).
? Developed sound working relationships with clients, physicians,
case managers, and community members in order to facilitate
the homecare referral process.
? Educated clients, physicians, case managers and community members
regarding the benefits of homecare services
? Work with other health care providers regarding service agreements
and financial arrangements to ensure the appropriate
services are deemed necessary to meet the needs of the
patients.
? Work with Clinical Director to maintain compliance with State,
Local, Federal, and accreditation guidelines.
? Supervised internal office staff of 8 and field staff of 174
Healthcare workers
? Responsible for all aspects of managing a large home health
provider, as well as fiscal operations and adherence to
strict compliance guidelines
? Responsible for adding over $2million in new revenues, and
maintaining over $4 million in existing revenue, while
increasing patient care levels and client satisfaction.
Healthcare Recruiter. Maxim Healthcare (July 2006- Jan
2008).
? Responsible for recruitment and retention of all external field
staff.
? Ensured that all patients' needs were being met by constantly
hiring qualified Healthcare Staff.
? Proven ability to work in fast paced
environment, and demonstrated leadership ability by being
asked to assist in multiple markets.
? Provided Superior customer service in
a highly competitive environment.
. .
Anthony Shawn Hays
2915 Raeford Rd, Fayetteville, NC 28304 ( abkg6z@r.postjobfree.com ( (703) 772-
4916
____________________________________________________________________________
__________
EXPERIENCE ? General Manager, Bayside South, Jake's Restaurant,
Manassas Virginia (March 2002-July 2006)
? Responsible for all aspects of daily operations of multi use
restaurant including staffing and training of hourly staff,
cost controls, adherence to operating policies and
procedures, cash handling, service quality and high food
and beverage standards.
? Implemented new concepts and ideas to better
serve local market and be competitive.
? Helped increase sales revenues while
controlling cost and creating a fun positive atmosphere for
patrons and staff.
Outback Steakhouse Corporation (March 1995-July 2000)
? Server 1995-1996
? Bar Server 1996-2000
Education Old Dominion University, Business Administration
Contact this candidate