Customer Service Management

Christina Malkowski

** **** **** ****** *******, M I 49423 616-***-**** ******************@*****.***

SUMMARY OF QUALIFICATIONS

• Hard working, detail-oriented, able to manage multiple projects.

• Administrative experience in budgets, scheduling, organization of records, and grant writing.

• Computer proficiency in MS Word, Excel, Publisher and Mac iLife.

• Proven success in initiating and maintaining strong interpersonal relations.

• Experience developing and implementing activities, programs, and events.

• Able to deal courteously, professionally, and tactfully with the general public in a variety of

circumstances.

• Excellent written and verbal communication skills.

• Over eight years of experience working with youth.

EDUCATION

• Hope College - Holland, MI

• Bachelor of Arts - Double Major in Theatre and English with Writing Emphasis

• Graduated in May 1999, Magna Cum Laude

• Phi Beta Kappa Honor Society

PROFESSIONAL EXPERIENCE

Boys & Girls Club of Greater Holland - Holland, MI April 2009- Present

Unit Director

• Oversee the daily operations for a youth development facility with a primary emphasis on

program development and implementation. Control expenditures against budget related to

administrative responsibilities and assist in the preparation of an annual budget request.

• Maintain close, daily contact with Club professional staff to interpret and explain organizational

mission, program objectives and standards, discuss issues, and provide/receive information.

• Ensure compliance with organization policies and sustain a healthy and safe environment for

staff volunteers and Club members.

• Establish activities and services that prepare youth for success and create a Club environment

that facilitates achievement of youth development outcomes. Plan, develop, implement and

evaluate overall programs to ensure they meet stated objectives and member needs and

interests.

• Develop and maintain collaborative partnerships with school groups, board of directors, Club

members' parents and other organizations in order to resolve problems and market/promote

Club.

• Create and implement special programs and events for Club members, their families, and the

general public.

• Develop positive relationships with youth and sustain daily contact with Club members to

discipline, advise and counsel.

• Manage and provide career development opportunities and training for 12 staff and numerous

volunteers.

Boys & Girls Club of Greater Holland - Holland, MI June 2003 - April 2009

Director of Education, Technology & Junior Programs

• Created and implemented programs for first through twelfth grade Club members in the areas of

education, culture, technology, career development, life skills, and social recreation.

• Developed positive relationships with youth through guidance and discipline techniques.

• Fostered collaborations with parents, community organizations, and schools in order to better

serve youth.

• Was responsible for management of annual budgets, grant writing to supplement program costs,

and recording and analyzing data for measurement outcome of programming.

• Provided technical support and training to Club members.

• Trained and supervised program assistants and volunteers.

• Assisted in the organization and planning of special events.

Boys & Girls Club of Greater Holland - Holland, MI September 2002 - June 2003

Registrar

• Registered Club members and was responsible for data entry of membership information.

• Assisted with daily check-in of members and processed attendance reports.

• Provided clerical support in the areas of file maintenance, preparation/processing of sensitive

documentation, and management of a multi-line phone system.

• Oversaw building lobby area, providing customer assistance to Club members, parents and

guests.

Herrick District Library - Holland, MI August 2002 - June 2003

Internet Aid

• Provided technology support and customer service to library patrons.

• Monitored computer workstations to ensure proper use of internet according to library policy.

• Completed special projects and tasks as requested by supervisor.

Mason County I.S.D. – Ludington, MI October 2001 – May 2002

Substitute Teacher

• Oversaw management of classroom in absence of teacher for various age groups and class

subjects.

• Conducted class according to teacher’s plans and would create and implement lessons when

none available.

• Created summary report of day and incidences for absent teacher’s review.

CERTIFICATIONS/TRAINING

CPR

Crisis Prevention and Intervention

Reciprocal Language Program for Conversational Spanish

Management Track I - Boys & Girls Clubs of America

Contact this candidate