Customer Service Sales

HURLEY EDWARD STALEY, JR

**** *********** **.-**********, ** 27406-336-***-**** or

abkg6l@r.postjobfree.com

Outstanding Performance Award 2009, Employee of the Month 2008, SE District

Purple Promise 100% Club 2007, Outstanding Service Award 2006

SUMMARY OF QUALIFACATIONS

. Twelve years of customer service experience in the international,

domestic and ground cargo transportation industry.

. Developed relationships with customer and provided sales leads to the

sales team.

. Cultivated client relationships to better understand their needs,

acting as client advocate, while acting in the best interest of the

company.

. Utilized excellent business judgment and time management skills to

balance efforts and multi-tasking to ensure goals, and deadlines are

consistently met an exceeded.

. Proven self starter, working independently, while contributing to the

success of the entire team.

EXPERIENCE:

SR. CUSTOMER SERVICE AGENT June1998-Present

FEDEX EXPRESS CORPORATION Greensboro, NC

FedEx provides customers and businesses worldwide with a broad

portfolio of transportation, e-commerce, and business services.

. Certified to process customer domestic, international and ground

Shipments.

. Provide customers with current pricing through POS system.

. Manage end of shift duties (daily reports, ordering supplies,

locking and securing building, and operating the Genesis

Global Enterprise Network).

PRESIDENT/MANAGER Nov.2000-2002

EASTCHESTER FLORIST & GIFTS High Point, NC

27265

EASTCHESTER FLORIST was a new small business built to serve the

local High

Point community with services: fresh & silk flowers, hallmark cards,

gift baskets, balloons, weddings and stuffed animals.

. Responsible for overall daily operations.

. Coordinating the grand opening of a new retail store.

. Maintained proper and current records of inventory.

. Interviewed, hired and trained staff.

. Executed business plan

. Managed Accounts Receivables and Payables.

EDUCATION:

Bachelor of Science in Business

Administration/University of Phoenix

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