Customer Service Administrative Assistant
Resume:
Richmond, Virginia *****
Objective
To obtain a position with a well established company located in or near Richmond, Virginia,
which utilizes interpersonal and creative skills, with an opportunity for growth and advancement.
Brandi Battle-Brown
Education
Lee Davis High School, Mechanicsville, Virginia
Graduated 1997
Richmond Technical School, Richmond, Virginia
Certificate of completion 1997- Certified Nursing Assistant
Mosley Flint Real Estate School 2004 Richmond Virginia (Realtor)
Work Experience
Regal Realty & Associates
Richmond, Virginia
Realtor ABR, Commercial & Residential, RAR
August 2004-to September 2010 Sellers and Buyers Agent assist with obtaining financing with
lender Educate client on home buying process, assist with grant programs and down payment
assistance for qualified buyers working with challenged credit.
I also conducted monthly home buyer’s seminars for 1st time home buyers educating clients on
8,000 tax credit and loan products that would meet their individual needs as well as specializing
in relocation, four closures, and short sale.
Fidelity Mortgage
Richmond, Virginia
Mortgage Processor
June 2007 to May 2010 (Company Filed BK)
Duties Include: analyze and record all document for loan eligibility, read and process all credit
reports, appraisals, bank statements and W-2’s, input mortgage application on a daily basis,
calculating funds for closing for HUD statements, experienced with different loan products such
as FHA,Fannie May, Conventional, FHA plus and VHDA, While also maintaining and open
relationship with Broker Loan officers as well as Attorneys.
Bank of America
Richmond, Virginia
Customer Service Specialist
October 1999-June 2004 PT
Assist customer in providing account information in a timely manner. Effectively opened/closed
accounts, transfer funds, researched and refund banking fees and penalties. Change or update
account information. (Charge off Department) Assist with closing paid off loans for automobile
& home loans, research junior loans sold to different institutes and loans to different financial
institutes, Filing claims for default mortgages.
Regal Realty & Associates
Richmond, Virginia
Administrative Assistant/Payroll clerk, Leasing Assistant Manager
June 1998- September 2003
Duties included answering multi line phone system, book keeping, maintain clean organized
files, Accounts receivables in charge of all rental escrow and Real-estate escrow for Earnest
money deposit., Coordinating various task such as back round checks Tax verification,
Employment verification I also support the sales team as well as the Broker with coordinating
real estate transactions. Address questions and concerns of buyers and sellers as well as set up
appointments to show company’s listings.
Leasing agent duties include: Filing pay or quit notice, disburse monthly fund to landlord,
inspection of units and credit screening.
Technical Skill Microsoft Word, Microsoft Excel, Microsoft Power Point, Quick Books and
Peachtree Accounting software, Fax, E –Fax, Publisher, Fidelity, and Mers.
REFERENCE
Ethel Leigh Kimbler
Broker and Owner of Regal Realty
&
Winston Construction
London LLC
318 W Broad St Richmond, VA 804-***-****
Felicia Jordon-Howey
Senior Loan Officer
Wells Fargo
804-901-256
Clifford Smith
Senior Loan Officer
Fidelity Mortgage
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