Customer Service Manager

Aaron La Chapelle

**** *. ******* *****

Springfield, MO 65802

Cell: 417-***-**** E-mail: abkg4r@r.postjobfree.com

Career Summary

1. 18+ years management experience

Proven ability to manage effectively in complex environments

An effective communicator, motivated problem solver

Very customer service oriented

High energy and dedicated

A competent, reliable, and committed individual with a proven record of success in assuming increasing levels of responsibility

Work Experience

General Manager December 2004-March 2010

Kum & Go and Cody's Convenience Stores

1. Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the stores

2. Maintaining good staff relations through effective communication, leadership, discipline and motivation

Scheduling, hiring, training of employees and coordinating payroll

Ordering, inventory, and vendor relationships

General Manager February 2002-August 2004

Fazwest L.L.C. DBA Fazoli's Restaurants and Joey's Only Seafood Restaurants

1. Managed the overall performance of food service facility and kitchen operations.

Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.

Oversaw the quality of recipes, service standards, and sanitation practices.

Coordinated work schedules, ordered food and supplies, and developed restaurant team.

Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.

Ensured a safe workplace and pleasant customer service experience.

Maintained customer relations and coordinated promotions to drive new business.

General Manager February 2000-December 2001

Lamplighter Inn and Suites

1. Ensure that all employees are trained for their positions to maximize service, production and efficiency

1. Conduct employee performance evaluations as prescribed, control staffing

1. Manage property operations on a day to day basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit

1. Direct and coordinate the food & beverage operations

Ensure the property is well maintained and that all mechanical equipment is in good working order

Education

West Plains High School 1993

West Plains Missouri

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