Project Manager Customer Service

Richard M Ray

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***** **** *****, ***** **********, PA 15642

724-***-**** . *****@*******.***

Position of Interest: Information Technology - Management

Result driven IT professional with notable success managing a broad range

of corporate infrastructure initiatives while participation in initiation,

planning and implementation of solutions in support of business objectives.

Excel at providing comprehensive design, analysis and full life cycle

project management (SDLC). Hands on experience leading all stages of

system development efforts including; requirements definition, design,

architecture, testing and support. Outstanding project and program leader;

able to coordinate and direct all phases of project-based efforts while

managing, motivating and guiding teams.

Areas of Expertise:

* Ability to influence people to embrace desired changes toward best

practices

* Expertise with Microsoft Project, PowerPoint, Visio, Excel and Word,

Mind-Maps

* Strong attention to detail while maintaining an overall strategic

perspective

* Excellent written and verbal communication skills

* Maintain high productivity in a fast paced environment using effective

prioritization skills

* Collaborative attitude/enjoys working in teams

* Self-motivated with minimal supervision required

* Effective problem solving and analytical skills

* Thorough understanding of (PMI) PMBOK disciplines

* Ability to multi-task using strong organization techniques

* Understanding of financial concepts specific to capital and expense

spending in an IT environment

* Day-to-day client interaction

* Grows long-term relationships

* Telecommunications and Network Security

* Business Continuity Planning and Disaster Recovery Planning

* Cryptography

* Computer Operations Security

* Physical Security

Technical Proficiencies

Platforms: AIX, Solaris, VMS, Linux, Windows

NT/2000/XP/Vista/7/Server, Citrix, KVM, VMware,

VirtualBox, Novell, OS400, DOS, VM, VSE, Oracle, Sequel,

MySQL, DB2, Exchange, GroupWise, Lotus Notes, AD, NDS,

LDAP, AS/400, RS/6000

Networking: TCP/IP, Ethernet, Token Ring, FDDI, VPN, PGP, PKI,

SMS/SQL, SSH, Frame Relay, MPLS, Novell, Cisco Works,

Ontrack, LANModel, LANSpec, LANBuild, LANCAD, NetGuru,

LANAlyzer, ManageWise, DS Standard, DS Expert, Config

Central

Equipment: IBM, SUN, HP, Cisco, Avaya, Nortel, EMC, Dell

Languages: Unix Shell Scripting, C, HTML, JavaScript, Python, Perl,

Ruby

Tools: CISSP, Blue Coat, Check Point, Anti-Virus, Desktop/

server virtualization, Microsoft Project, Microsoft

Project Server, Microsoft SharePoint, Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, Microsoft Access,

WordPerfect, Basic, Netscape, Internet Explorer, Opera,

Visual Cafe, HTML, Zope, Samba, WinFax, PCAnywhere,

Procom, Crosstalk, FoxPro, Magic, AutoCAD, Visio Code

Base, SoftC, Palindrome any many others

1 Competencies

Leadership - Manages the development of teams by ensuring, when possible,

that project tasks are in line with each Innovator's career interests.

Networking - planning and implementation of additions, deletions and major

modifications to the supporting regional infrastructure

Telephony - strategies, design and build-outs using third parties and

internal resources

Internal Systems - troubleshooting, systems backups, archiving, and

disaster recovery and provides expert support when necessary.

Help Desk Administration - Oversees all help desk activities at the

regional level.

Client Management - Communicates effectively with internal clients to

identify needs and evaluate alternative business solutions.

Proficiencies

Runs complex projects/programs from design and development to production

Defines requirements and plan project life-cycle deployment

Defines resources and schedule for project/program implementation

Create strategies for risk mitigation and contingency planning

Plans and schedule project deliverable s, goals, milestones

Directs and oversees project engineering team and manages conflicts within

group

Performs team assessments and evaluations

Efficiently identifies and solves project issues

Demonstrates leadership to define requirements for project risk

Develop Requests for Proposals (RFP) for external services

Designs and maintain technical and project documentation

Strong organizational, presentation, and customer service skills

Professional Experience

Coventry Health Care 1999 - June 2009 Cranberry Township, PA 16066, Sr. IT

Project Manager

Provided ten years of project management and program coordination of

corporate wide initiatives: DEC-VMS, SUN-Solaris, Novell, MS- Windows

NT/2000/XP/Vista/ Server 2003; Citrix and VMware for 15,000 users in 132

sites including; Call Centers, General Office Complexes, Offshore and Home

environments .

Key Projects Managed

* Projects exceeding ten million dollars

* Senior PM of 30+ member teams including other PMs, Managers,

Directors, VP, CFO, COO, CEO,

vendors, and internal business & technical staffs

* Data warehouse integrations using Oracle and Sequel with

corporate transaction system (IDX)

* Enterprise AD & NDS build and integrations

* Corporate-wide software roll-outs -server and client

* Network, PBX and OS conversions and migrations corporate-wide

* ISP conversions to in-house web-base systems

* Converted 200 decentralized Novell servers to over 400 Window

Servers in multiple data centers

* Built, Moved and Integrated data centers as a result of

acquisitions and business expansions

* Built new, Moved, Downsized and Up-sized existing call centers of

up to 800 people

* New site & site upgrades requiring Network, PBX, Servers and

user equipment and software

* Designed and Established Work@Home environments for all types of

office personal

Key Accomplishments

Responsible and accountable for the coordinated management of multiple

related projects directed toward strategic business and other

organizational objectives: Completed nearly two-hundred projects on

schedule and on budget.

Build credibility, establish rapport, and maintain communication with

stakeholders at multiple levels, including those external to the

organization.

Define and initiate projects, and assign Project Managers to manage cost,

schedule, and performance of component projects, while working to ensure

the ultimate success and acceptance of the program.

Maintain continuous alignment of program scope with strategic business

objectives, and make recommendations to modify the program to enhance

effectiveness toward the business result or strategic intent.

Coach, mentor and lead personnel within a technical team environment.

Present periodic Dashboard reports on the current program, future

opportunities and client issues.

Developed the business case with emphasis on NPV, IRR and ROI.

Managed cost budget to allocate overall cost estimate to individual tasks.

Produced project status reports, managed the team and resolved day-to-day

issues with emphasis on SDLC.

Consulting Professional Resources, Inc., October 1998 - 1999 Pittsburgh, PA

15229 SYSTEMS CONSULTANT,

Manage transition of client from Solutions Implementation to Client

Support. Manage the development and maintenance of implementation portions

of project.

Managed client engagement services and solution implementations

Provided business consulting, knowledge expertise in strategic performance

management methodologies, process assessment work, and the application of

technologies to business

Provide IT systems engineering and development for infrastructure

management.

Identify or design appropriate business and IT solutions by analyzing off-

the-shelf products, productivity tools, enterprise application suites, or

best-in-breed client server applications/architectures using Windows NT/XP,

Novell, Cisco and Dell

PNC Bank N.A., 1996 - 1998 Pittsburgh, PA 15265, SENIOR SYSTEMS ARCHITECT

Developed and supported current and target organizational strategies taking

into account business continuity issues, industry trends, standards, and

architecture efficiencies.

Established and oversaw standard practices and procedures.

Directed and guided teams of technical employees including, applications,

networks and servers.

Mellon Bank, N.A., 1994 - 1996 Pittsburgh, PA 15219, NETWORK CONSULTANT

Provided planning and management of a highly motivated team consisting of

system engineers system administrators and help desk personnel.

Provided strategic and tactical planning of LAN and Network environments

for seven separate departments within the bank. Novell

Asea Brown Boveri/Power T&D Company (ABB), 1989 - 1993 Pittsburgh, PA

15220, LAN CONSULTANT AND SYSTEM INTEGRATOR.

Analyzed and enhance existing architecture to maximize effectiveness of

architecture in meeting business/production requirement while minimizing

cost

Designed multiple LAN and MAN environments servicing over two hundred

users

NCR Corporation, 1989 - 1989 Pittsburgh, PA 15220, PROGRAMMER CONSULTANT

Member of a five member team responsible for coding and testing phases

C programming language used to develop commercial & financial applications

for GMAC

Independent Business Systems, 1982 - 1989 N. Huntingdon, PA 15642,

INTEGRATOR/PARTNER

Provided general office automation and accounting systems for UNIX & DOS

Responsible for system integrations of small and medium size companies

Giant Eagle Corporation, 1988 - 1988 Pittsburgh, PA 15238, SYSTEM

PROGRAMMER CONSULTANT

Responsible for multiple UNIX based system environments

Programming support using Unix scripting languages

Standard Steel Specialty Company, 1987 - 1987 Beaver Falls, PA 15010,

SYSTEM PROGRAMMER CONSULTANT

Systems Analyst for small UNIX based system environment

Programming support using C and Unix Scripting

Education & Credentials

University of Pittsburgh, Pittsburgh, PA 15213 Baccalaureate of Science

Professional Certification

. IBM, AS/400 System Administrator Certification

. Novell, Certified Novell Engineer, (CNE)

. Novell, Master Certified Novell Engineer, (MCNE)

. PMI Member since 2001

. AApM Master Project Manager, (MPM)

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