Customer Service Representative
Resume:
Amber Renee Virgues
Jackson, MS 39206
abkg3a@r.postjobfree.com
EDUCATION:
MS University for Women
Columbus, MS
Bachelor of Science
Major: Mass Communications (Public Relations)
Minor: Marketing
EXPERIENCE: Logisticare Solutions LLC
Jackson, MS
Date: Present Customer Service Representative
. Provide excellent customer service
. Handle a large volume of incoming calls
. Schedule transportation assistance for
Medicaid members
Comcast Advanced Solutions Center
Madison, MS
2008/2009 Customer Account Executive
. Provide excellent customer service
. Prepare work orders for service appointment
requests after determining
if field visit is required and ensure
appropriate follow-up procedures
. Demonstrate a solid understanding of our
various products and services
to ensure an accurate description is
provided to customers.
. Handle large volume of incoming telephone
calls, covering full range
of customer services in a prompt and
professional manner, obtaining
all information for resolution of
transaction.
2007/2008 Hollywood Video
Madison, MS
Store Shift Director
. Provided excellent customer service
. Managed a staff of 1 or more
. Maintained a family atmosphere
. Maintained a neat a clean environment
. Handled large sums of Money
2007 Delta Democrat Times
Greenville, MS
Advertising Sales Intern
. Provided excellent customer service
. Sale advertisements for local phonebook
project
. Develop advertisements for local businesses
SKILLS: Microsoft office (word, excel, access, and
publisher), type 45 wpm,
12-key, etc.
REFERENCES: Available Upon Request
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