Customer Service Assistant

Janet Craney **** Surrey Court

260-***-**** Fort Wayne, Indiana

46815

********@*****.***

Professional Experience:

Front Desk / Receptionist:

Dr. James Murdock; November 2010 - Current

. Answers phone and schedules patients

. Prepares and updates patient's charts

. Verifies Insurance eligibility and benefits

. Collects payment for services

. Balances accounts at the end of the day

Dental Assistant:

Dr. Mark Stoner; January 1999 - August 2009

. Carried responsibilities as the sole Assistant in the office

. Greeted and prepared patients for their appointments

. Updated files to ensure all records were current

. Administered digital & traditional X-rays

. Ordered and maintained stock of all dental supplies

. Assisted the doctor in all procedures, including operative,

surgical & endodontic services

Dr. J. C. Newby; 1996-1999

. Performed office duties consistently during transfer to new

ownership and management

. Simultaneously performed all above duties for both doctors

during transition

Dr. Ronald Duch, retired; 1989-1996

. Performed daily assisting duties in a very busy dental

practice

Veteran's Hospital; 1979-1982

. Performed all duties required as a Dental Assistant in the

Fort Wayne facility

Education:

Indiana University Purdue University Fort Wayne

. Dental Assistant Certification Program

Bishop Luers High School

. Honors Diploma

Strengths and Qualities:

. Dependable, consistent & hard-working

. Friendly with professional office disposition

. Adaptable self-starter with the ability to multi-task

. Great customer service skills with patient-centered focus

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