Customer Service Sales

LEO GONZALES

Tel: 909-***-****

E mail: abkg35@r.postjobfree.com

Skills: Win XP / Professional, Windows Vista, MS Office 2003/2007/2010, MS Outlook, Peoplesoft, Word, Excel, Access, Made 2

Manage, SAP, Quattro Pro, Fax, Lotus Notes, Win Fax, MRP, EDI, AS400, WMS, MAS90, UPS / FEDEX online, Credit Card

Transactions, Collections, Credit Apps., Crystal reports.

Work Experience:

EXACT STAFF Rancho Cucamonga, CA

7/2008 to 8/2008

DATA ENTRY CLERK (TEMP)

Data entry, excel, maintaining State Claim Logs and Spreadsheets for E waste recycler. Scheduling of e waste recycling events

throughout San Bernardino County.

STAFFMARK Fontana, CA

5/2006 to 1/2007

STAFFING SPECIALIST

Heavy phones, reception, filing, recruiting, benefit enrollment, background checks, terminating, employment verification, labor

deployment, assessment testing, new hire / safety orientation, enter applicants in Peoplesoft, assist payroll, timecard processing,

uni time, rapid timesheets, adjustments, maintain all personnel files, workers comp and EDD claims, aging reports, collections,

customer complaints and other duties as assigned.

KELLY / OFFICE TEAM Inland Empire, CA

2003 to 2006

3PL SUPPORT / CUSTOMER SERVICE / TRANSPORTATION

Heavy phones, reception, customer service, shipment tracking, invoicing, EDI, order entry, open order reports, tech. desk, parts,

job quotes, timecard processing for temp employees, Bills of Lading, inbound / outbound freight, ASN, yard checks, empty trailer

returns, OSD, RGA, import / export docs including sea and railcar, freight claims, credit applications, aging reports, collections,

scanning, customer complaints, resolutions and other duties as assigned. Client companies included servicing to Sam’s, Costco,

General Motors (SPO), Excel Logistics and Orbital Holdings Inc.

LORAN INC. Redlands, CA

1/2002 to 8/2002

CUSTOMER SERVICE LEAD

Heavy phones, order entry, purchase orders, backorder follow up, help desk, technical manuals, job quotes, tier pricing, fax, plant

e mail, distributor, contractor and outside sales interaction, online shipment tracking, shipping discrepancies, export docs, BOL’s,

return goods, resolving customer complaints, proofread sales orders, credits, reports.

PULMONETIC SYSTEMS Colton, CA

1995 to 2002

CUSTOMER SERVICE / GENERAL OFFICE / SHIPPING / TRANSPORTATION

Heavy phones, order entry, help desk, shipping, receiving, freight scheduler, online shipment tracking, cycle counts, inventory

control, MRP, variance and productivity reports, export docs, driver logs, BOL’s, MSDS, OSD, international shipping, labor

delegation, performance reviews, return goods, credits, ISO 9001 for medical device manufacturer.

HUNTER ELECTRIC Riverside, CA

1985 to 1995

CUSTOMER SERVICE MANAGER / DISPATCH

Heavy phones, order entry, help desk, verifying invoices and sales orders, expedite purchase orders, purchasing, inventory control,

job costing, accounts payable, payroll processing, supervise 10 employees, training and safety, vendor and customer interaction,

labor delegation, performance reviews, productivity reports.

Education: Indio High School, Indio, CA (General Ed.)

College of the Air Force, Wichita Falls, TX (Electronics)

Phillips College, Riverside, CA (Accounting)

Harcourt Direct Learning, Scranton, PA (Computer repair)

References Available upon request

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