Customer Service Representative
Resume:
Dawn P Hampton
Dawn P Hampton
Phone: 423-***-****
Chattanooga, TN 37416
E mail: abkg34@r.postjobfree.com
Objectives
Seeking a professional position requiring abilities which include, effective communication, being
detailed oriented, and an superior aptitude for multi tasking.
Experience
October 2009 – Present Social Counselor 2
TEIS Chattanooga, TN
Coordinate services such as speech, occupational, physical, and or behavioral services for over
40 families with a child or children who have developmental delays in one or more areas of
communication, cognition, motor, adaptive, or social/emotional.
Maintain records/statistics
Assist community based agencies and educational institutions in all activities involving families.
July 2007 – September 2009 Case Manager
Fortwood Centers Chattanooga, TN
Development of treatment plans for over 40 adults in various populations within social service and
mental health arenas, many which were at high risk for drug usage and potential
institutionalization; prepared evaluation and assessment of clientele; coordination of outreach and
referral services.
Maintain records/statistics
Member of local women’s outreach group promoting literacy
•
April 2006 – June 2007 Customer Service Representative
Olan Mills Inc. Chattanooga, TN
Maintain solid customer relationships by handling their questions and concerns with speed and
professionalism; take customer orders and enter them into pre established tracking system.
Answer high volume incoming calls
General office duties
Nov. 2000 – June 2002 Customer Service Representative
BlueCross BlueShield Chattanooga, TN
Respond to inquiries or claim investigation results and any planned adjustments; keep records of
customer interactions and transactions, recording details of inquiries, complaints, and comments,
as well as actions taken; recommend what types of products or services would best suit their
needs.
High volume data entry
Proficiency with word processing, spreadsheet and database programs
October 1995 – July 2000 Bulk Mail Entry Clerk
US Postal Service Cleveland, OH
Greet and direct all visitors, including vendors, clients, and customers. Ensure completion of
paperwork, sign in and security procedures. Handle special administrative projects
Light book keeping
General office duties
Education
Dawn P Hampton
3
May 2007 University of Tennessee at Chattanooga
Major: Psychology Minor: Criminal Justice
Cum Laude
Member of Modern Psychological Studies
Member of PSI CHI
May 2005 Chattanooga State Technical College
Major: Psychology
Magna Cum Laude
Member PHI Theta Kappa
References Upon Request
Dawn P Hampton
4
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