Customer Service Medical

Cristina N. Acevedo

**** ******** **., ***********, ** 78521

Cell: 956-***-**** Home: 956-***-****

E-Mail Address: ************@*****.***

Objective: To obtain a job with the Diocese of Brownsville where I can contribute to the recovering of

assurance among individuals who seek effective counseling.

Skills Summary: Mentoring, Consulting/Guidance, Goal Evaluations, Writing, Customer service,

Telephone Etiquette, Management, Purchasing Operations, Inventory; Computer Literate (including

internet and computer office programs); Software systems (such as PeopleSoft ®, ImageNow®,Accuscan ®, USAS® and Datatel®.

Experience

Purchasing Agent, Texas State Technical College – Harlingen, TX September 2008 – Present

Full-time, state of Texas employment with working hours of 8:00 a.m. to 5:00 p.m. Monday –Friday.

Purchase of goods and services for the use of the college staff, faculty and students. I am in charge of

negotiations with vendors and bids to obtain convenient prices. Application of commodity codes and

State of Texas legal cites to abide state laws. Walk-through scheduling for new projects related to

renovations, construction, etc. General purchases related to student events.

*In addition, I am currently a member of the Auxiliary committee where I contribute with ideas to

improve Bookstore and Cafeteria services to students and staff. I am also a mentor for the HATSS

(Helping A TSTC Student Succeed) mentoring program to help students reach academic goals by

monitoring their self-esteem, academic goals, academic progress, and overall state of mind.

Central Supply Manager, Solara Hospital – Brownsville, TX Nov 2007 – March 2008 Full-time

employment with working hours of 8:00 a.m. – 5:00 p.m. + alternate weekends or on-call when needed.

In charge of supplying the facility with medical and non-medical supplies. Overseeing C.S. Technician,

setting PAR levels for supply rooms and replenishing inventory and crash carts. Faxing orders,

Following-up, and coordinating with corporate office; Ordering rental supplies, and rental equipment.

Assisting to weekly management meetings, answering directly to the CEO.

*This job gave me the opportunity to interact with nurses, doctors and patients; I was able to evaluate

priorities based on patient needs; I also had the opportunity to interact with patient families and I

advocated for patient treatment rights, based on their demands and what the organization was able to do

for them.

MMIS Coordinator, Valley Baptist Health System -Harlingen, TX May 2005 – August 2007

Full-time employment with working hours of 7:30 a.m. – 4:30 p.m. Monday – Friday.

Created medical and non-medical item numbers for regular and capital purchases; negotiated freight

charges on backorders, and substitute items. Updated item master, and compared contract and non-

contract items to appropriately update our system database. I performed trouble-shoot on Peoplesoft ®

system errors. Met up with contractors, and representatives to go over contract pricing, discontinuation or

substitution of products. Assisted in updating information on the new version of our software system.

*This job experience advanced my customer relations and my abilities to speak to end users that called

with different needs to be fulfilled. I was promoted to this position due to my ability to help others and

understand their demands in a professional and assertive manner.

MM Buyer, Valley Baptist Medical Center, Brownsville/Harlingen, TX Nov 2002 – May 2005

Full-time employment with working hours of 8:00 a.m. – 5:00 p.m. Monday – Friday.

Created Purchase Orders for medical, non-medical and capital purchases; negotiated freight charges on

backorders, and substitute items. I confirmed timely arrivals of essential, or patient related supplies. I

performed trouble-shoot on Peoplesoft ® system errors. Set-up appointments and met up with vendors

from different companies; I filtered telephone calls to my superiors by providing customer service, and

information requested by vendors. Assisted in reorganizing system operations on the new transition to the

Peoplesoft system for the Brownsville location.

*This job initiated my experience in the medical environment. I was able to learn the meaning of urgency,

priorities, patient needs, and organizational needs. I learned to maintain a level of patience to cope with

unexpected rush requests that came from end users and directors.

Education - GPA 3.65

Capella University - Master of Science in Clinical Psychology (in progress)

University of Phoenix - Bachelor of Science in Psychology (Diploma)

Western International University - Associate of Arts in Health Administration (Diploma)

References

Mayra Vidal – Business Proprietor

Acquaintance since 1988

Contact: 956-***-****

Beatrice A. Chavez – Blood Donor Supervisor

Acquaintance since 1999

Contact: 956-***-****

Andrea Sanchez – Pharmacy Supervisor

Acquaintance since 2006

Contact: 956-***-****

Contact this candidate