Manager Customer Service

**** ******* **.

Stoughton, WI ***** Phone 608-***-****

********@*****.*** Linda Westby

Objective My objective is to obtain a position that is

challenging and rewarding. I want to be able to

use my education, experience and skills to make a

difference in a company or organization for both my

employer and myself.

Experience 2006- Present Grant Signs McFarland, WI

Office Manager

Hire, supervise and evaluate employees.

Provide customer service over the phone and in

person.

Provide support to Production Manager, Sales staff

and General Manager

Enter service and production jobs into the computer

including BOMs.

Enter and receive inventory and distribute purchase

order numbers using the Vantage program

Create invoices for work completed.

Check writing and receipt of customer payments

Create various reports using the Vantage program.

Responsible for new hire paperwork and other HR

paperwork.

Created improved methods of record keeping for

customer payments, check writing and purchase order

distribution.

2001-2006 Edgewood College Madison, WI

Facility Manager

Hiring, firing, training and supervising two shifts

of employees.

Responsible for the cleaning and light maintenance

of eleven buildings.

Securing bids for janitorial supplies, equipment

and vendor services

Supervising all special event and summer housing

Helping prepare departmental budget.

Working with all levels of the college community

from the student's parents to the President.

While at Edgewood I was the President Elect and

President of the Staff Association. I also

completed training in many areas of Human

Resources.

1998-2001 SITEL USA Madison, WI

Facilities Manager - no longer in business

Supervising the cleaning and security staff

Purchasing of supplies and equipment for all

departments

Securing bids for services supplies and equipment

Maintained inventory

Organizing and supervising building projects

Controlled security within two building

While at SITEL I was a member of the Safety

Committee.

Education Bachelors Degree - UW-Eau Claire, WI

Major: Business Administration

Minor: Political Science

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