Customer Service Manager

MARSHALL C. GRACE

PO Box ***

Huron, SD *****

Phone: 605-354–0246

E-mail: abkg0s@r.postjobfree.com

CAREER FOCUS

An accomplished Manufacturing Manager and Team Leader – with extensive experience in all aspects of

manufacturing plant operations. Successful background of Lean Manufacturing and Just In Time (JIT) management –

improving safety, quality, productivity, customer service, and best cost. Proven record of innovative leadership,

problem solving, managing leading edge-technology, and delivering quality products on time and under budget.

QUALIFICATIONS

Extensive professional experience, including:

• Using Lean Manufacturing & J.I.T. Methods • Problem-Solving Techniques

• •

Developing Costs & Budgets Upgrading Equipment & Technology

• 80+ hours of Six Sigma Green Belt Training

• Cutting Costs & Increasing Profits

• Designing Equipment Layouts

• Union & Non Union Experience

• Kaizen Team Leader

• Utilizing “Process FMEA”

• Managing Vendors & Suppliers

• 5’s Implementer

• Hiring, Training, & Team-Building

• Kan-ban Systems

PROFESSIONAL EXPERIENCE

Trussbilt, LLC Huron, SD 08/07 – 08/10

Security Detention Industry - Manufactures Steel Doors, Frames, Wall and Ceiling Systems

Plant Manager

Processes Included: Lasers, Punching/Stamping, CNC, Brake Presses, Forming, Welding, Roll Forming, and Painting

Operations

• Managed a two plant operation consisting of 20 salaried employees and 175 hourly non union employees

• Directly responsible for all day to day operations of the two facilities including Safety, Quality, Productivity,

Engineering, Purchasing, Staffing, Customer Service, and Best Costs

• Accountable and responsible for monthly P&L statements

• Provided daily effective leadership, focus, and direction to the entire Operations Team

• Established departmental goals, budgets, staffing requirements, and delegated workload to meet customer

delivery schedule

• Created capital project planning & implementation

• Initiated budgets to achieve both short and long term goals of the company

• Over three year period lowered lead times from 8 weeks to 4 weeks

• Increased top line sales revenue from $24M to $38M in a two year period

• Planned and lead daily production meetings to ensure maximum efficiencies were being obtained

• Reduced recordable injuries from 24 to 0 over a 2.5 year period

• Effective communicator with all levels of the organization as well as customers and suppliers

• Increased on time delivery from 82% to 98% through effective scheduling practices

• Strong driver of ISO, Quality, and Productivity projects

• Dedicated to supporting staff training and development to attain professional and strategic organizational

goals

Ingersoll Rand, Addison, IL 01/04 – 07/07

HVAC/Refrigeration/Cooling Division- Manufactures Industrial Roof Top Units & Freezer Chiller Units

Focus Factory Manager/Operations Manager

Processes Included: Lasers, CNC, Brake Presses, Metal Forming, Sheet Metal, Copper, Aluminum, Carbon/Alloy

Steel, Roll Forming

•Managed 5 salaried Supervisors & 155 hourly union employees

•Directly responsible for all manufacturing floor operations

•Overall budget planning and implementation

•Extensive knowledge in Steel (Carbon/Alloy), Copper, Aluminum

•Initiated plan that reduced manpower levels by 22% using lean manufacturing principles

•Created strategy that increased on-time delivery of finished products from 67% to 95%

•Led Kaizen events that increased through-put by 30% and cleared up wasted floor space

•Lead project for installing a new tube mill in plant, 1.5M project

•Plan short & long range manufacturing goals and quality objectives

•Measure performance trends and implement corrective action where necessary

•Administers Performance Management Process (PMP)

American Spring Wire Corporation, Kankakee, IL 01/87 – 12/03

Markets Served: Automotive, Agriculture, Construction, Wire & Cable Industry - Manufactures High Strength

Tempered/Annealed Wire

Production Manager (1997-2003)

Production Supervisor (1987 – 1997)

Processes Included: Wire Drawing, Tempering, Roll Forming, Metal Forming, Pickling

•Manage 5 salaried positions and 72 non union hourly employees

•Directly responsible for all daily operations of 6 departments

•Strategically plan the manufacturing schedules for all departments to meet OTIF shipments

•Planned the organizational effort in purchasing of new machinery

•Company appointed ISO 9000 internal auditor

•Maintained a 1.5M chemical and production supply inventory

Illinois Birmingham Bolt, Peotone, IL 01/81 – 12/87

Markets Served: Bridge, Highway, Coal Mines - Manufactured High Strength Rebar & Coal Mine Roof Bolts

Production Supervisor - Mini Mill

Processes Included: Melting, Casting, Cooling, Rolling Mills, Punch Presses, Roll Forming

•Responsible for the overall production rates of crew while maintaining quality to meet customer specifications

•Involved in process improvement efforts to cut costs and being more efficient

•Performed quality audits on machinery and internal departments of the plant

•Inspect and release raw materials, WIP, and finished goods per assigned specification

•Ensure calibration and documentation of records for machinery

EDUCATION

Calumet College of St. Joseph – Whiting, Indiana 2001

Bachelor of Science, Organizational Management, GPA 4.00

Olivet Nazarene University – Bourbonnais, Illinois 2006

Master of Business Administration, GPA 3.75

CUSTOMER RELATIONS

•Rochester, NY – Delegated by President of ASW to assist customer in finding root cause of quality problems

•Milano, Italy – Inspection and testing of machinery prior to purchasing of new equipment

•Montreal, Canada – Performed quality audits on suppliers of incoming raw materials

•Monterrey, Mexico – Coordinated start-up of new product line with sister plant that produced identical product of

Addison facility

SUMMARY OF QUALIFICATIONS

•Demonstrated capability in the management of people, production, and systems with emphasis in continuous

improvement

•An established leader in Lean Manufacturing and JIT principles

•Excellent interpersonal and communication skills

•Goal driven oriented management team leader who is willing to exert extra effort to accomplish organizational goals

to meet budgets and time deadlines

Contact this candidate