Customer Service Medical
Resume:
Punnagai Krishnamurthi
Columbus, OH - *****
MACROBUTTON HtmlResAnchor *********@*****.***
OBJECTIVE
Highly motivated and goal-oriented professional committed to pursuing a
long term career position within a Company, where my professional
experience, education and abilities would be an advantage to the growth of
my employer and myself.
Work Status: I am authorized to work in USA for any employer.
Work Experience
Columbus Area Inc, Columbus OH 11/2006 - 11/2008
Central Administrative Specialist
Columbus Area Inc provides culturally sensitive, quality mental health, and
wellness services to the community .My responsibilities include:
. Supervision of general administrative duties with HIPPA compliance
which include QA efforts, answering multi-line telephones, switchboard
operations, front desk, resolving client enquiries, customer service,
medical records, billing, mailing and sorting etc.
. Data entry using Exact claim software.
. Medical transcription.
. Interaction with vendors and clients and responsible to adjudicate
issues. Track invoices, bill settlements, maintain files, logs etc.
. Order supplies for multiple departments.
. Maintains electronic and hardcopy data, fixing issues in a timely
manner and maintain confidential information
. Act as a back up for front office reception and medical records during
their absence including, receiving patients, registering and
processing necessary documents.
. Assist senior management in their daily activities such as maintaining
calendar, making travel arrangements. Also responsible for maintaining
travel expense spreadsheets, preparing reports and correspondence
materials.
. Organize monthly staff meetings with presentations in Powerpoint.
. Update organization flow charts, phone directories as and when any
change occurs. Also responsible to send out the changes to the entire
department both as hardcopy as well as update the intranet site with
the changes.
. Work with several committees such as Health & Wellness committee,
Diversity committee, General activity committee in planning, arranging
events, enrollment, preparing handouts etc.
Bandi Informatics, Chennai, India
09/2005 - 04/2006
Customer Service Representative / Medical Transcription
Bandi Informatics is a medical records management and medical billing
company that also specialize in medical transcription. My responsibilities
include:
. Attend and assist customer calls and adjudicate or redirect as needed.
. Organize department, staff meetings and vendor meetings. Use MS office
applications to prepare presentation materials and for handouts.
. Responsible to maintain records, logs, expense reports, travel
arrangements, schedule meetings.
. Design and prepare communication materials and distribute them to
appropriate departments.
. Maintain, track and settle invoices.
. Office supply inventory management.
. Oversee and train a team of customer service intern members.
. Recognizing, interpreting, and evaluating the inconsistencies,
discrepancies, and inaccuracies in medical dictation and the
respective documents.
Bandi Informatics, Chennai, India 05/2001 -
01/2003
Editor, Medical Transcription
Bandi Informatics is a medical records management and medical billing
company that also specializes in medical transcription. My responsibilities
include:
. Requirements determination, acquisition, distribution of voice files
to transcriptionist.
. Analyze current process and make suggestions for process improvement,
document and prepare process change documentation and implement
changes. Also responsible for training new personnel.
. Generate weekly, bi monthly and annual status reports, cost benefit
reports which are intended for both inter team as well as for
management records.
. Quality Assurance.
. Proof Reading and Grammar checking.
E-Scribe Solutions (P) Ind Ltd, Chennai, India 04/2000 -
04/2001
Help Desk Support / Senior Medical Transcription
E-Scribe solutions is a professionally managed Transcription Service
company maintaining very high standards by utilizing state-of-the-art
infrastructure, dictation technology, well-qualified and experienced team
of transcriptionists, and high-end software technologies to provide end-to-
end solutions to our clients. My responsibilities include:
. Responsible to attend customer calls, investigate issues and if needed
escalate them to appropriate departments.
. Maintain the employer's performance expectations including the
attendance details.
. Transcribe the multi-specialty medical dictation by using appropriate
software.
. Recognizing, interpreting, and evaluating the inconsistencies,
discrepancies, and inaccuracies in medical dictation and the
respective documents.
. Using the reference materials appropriately, efficiently to assist the
clarity, accuracy, and completeness of reports.
Surya Hi-Tech Elcords, Chennai, India
05/1998 - 04/2000
Operations Personnel
Surya Hi-Tech Elcords is a technology provider and it has several product
lines ranging from manufacturing cables, wires, connectors, etc to process
and product management. My responsibilities include:
. Commonly participated in proposal development and negotiations.
. Oversaw pilot-scale design and implementation of new process.
. Responsible to maintain records, logs, expense reports, travel
arrangements, schedule meetings.
. Manage and coordinate staff on day to day activities and perform
general administrative duties.
. Dealing and responding to supplier/vendor invoices and payments.
. Accounts payable reconciliation.
. Worked with Marketing and Management personnel, created Power Point
presentations for product demos and for product marketing at
conferences.
. Participated in a task force that created a new performance-management
system for junior-level employees.
. Maintaining invoices and book keeping.
National Social Service, India 05/1996 - 04/1999
Volunteer
. Voluntarily served as the Charity Drive Coordinator.
. Organized charity events as part of fund raising.
Education
Bachelor of Arts, Economics 1996 -1999
Stella Maris College, Chennai, India
. Leadership and Management Development.
. Micro Economics.
. Macro Economics.
. Intermediate Micro Economics.
. Intermediate Macro Economics.
. Business Computer Systems.
. Business Statistics.
Intern Project: "Market opportunity analysis"
1998 - 1999
Stella Maris College / Surya Hi-Tech Elcords, Chennai, India
Basics of Information Processing/Data Entry Technician 2000 -
2002 Dallas Technologies, India
Medical Transcription and Terminology
2000 - 2004
E-Scribe Solutions (P) Ind Ltd, following AAMT
Skills
. Able to multitask efficiently and effectively.
. Microsoft Word, Excel, PowerPoint, Access, Outlook, Adobe Acrobat,
Visio, HTML, IE.
. Conflict resolution and mediation training.
. Effective Business Writing Skills.
. Writing, editing, and proofreading (several editorial and publishing
internships)
. Customer service.
. Medical Transcription ( Transcribing and editing medical files)
. Typing speed: 70 WPM.
Achievements:
. At my recent employment, I was able to break several records in terms
of productivity.
. Named as "Team-Friendly Worker", "People person", "Best Employee",
"Quick Learner" and "Most courteous to clients over the phone" by
supervisors.
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