Customer Service Sales

OBJECTIVE

To employ and enhance my customer service skills as a Hotel Reservation Agent

BRADLEY KERR

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SUMMARY OF QUALIFICATIONS

Jefferson, WI 53549

Proficient with Microsoft Windows XP, Vista, 7, and Mac OS X

920/728-3770

Advanced in Microsoft Office Suite

************@*****.***

Proficient in Yardi, ProCite, RefWorks, SPSS, & Atlas

EDUCATION

University of Wisconsin-Madison, Madison, WI

Bachelor of Arts, May 2010

Major in Psychology & English

Cumulative GPA: 3.0/4.0

WORK EXPERIENCE

Volunteer Recruitment Coordinator Sept. 2010

Muscular Dystrophy Association (MDA)

Cold call business professionals to invite them to MDA fundraising events

Guide participants through signup process for MDA fundraising events

Coordinate completion of pledge donation forms

Research Assistant Jan. 2009-May 2010

Women in Science and Engineering Leadership Institute, Madison, WI

Recruited and interviewed study participants by email, phone, and in person

Proofread and revised reports and brochures produced by the institute

Proofread and composed synopses for entries in citation database

Research Assistant June 2007-Aug. 2008

Kalin/Shelton Lab, UW Department of Psychiatry, Madison, WI

Entered data into Excel spreadsheets and verified for accuracy

Navigated scholarly databases to search for academic literature

Read and reviewed academic literature for main ideas

Recorded accurate times, durations, and descriptions of research procedures

Planned for and constructed daily procedure schedules

Sales Associate May 2006-May 2007

KB Toys, Johnson Creek, WI

Recommended merchandise to customers

Aided customers with specific merchandise requests

Prepared displays and marketed store merchandise

Maintained knowledge of products for exceptional customer assistance

Encouraged customers to participate in company promotions

Sales Associate Aug. 2004-Aug. 2006

Book Warehouse, Johnson Creek, WI

References available upon

request Recommended merchandise to customers

Aided customers with specific merchandise requests

Offered register specials to eligible customers

Actively sought to enroll eligible customers in the teacher discount program

Encouraged customers to participate in company promotions

Maintained knowledge of products for exceptional customer assistance

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