Customer Service Manager
Resume:
Felicia Weinstein
Fayetteville NC 28314
Home 910-***-**** E-mail: abkfzp@r.postjobfree.com
Active Secret Clearance
OBJECTIVE: Seeking a Position in Customer Service.
PROFESSIONAL PROFILE : Over Four years experience in Financial and Inventory /
Customer Service and Sales/Team Player/Problem Resolution/Rapid Study/Subject Matter
Expert in overseas logistics operations. Available Date Upon Request.
PROFESSIONAL EXPERIENCE:
Worldwide Language Resources
Bagram, Afghanistan 6/2008 to Present
Finance Supervisor
•Responsible for Supervising four departments and mentoring 18 employees.
•Financial and Inventory accounting and control implementation and procedures to ensure
safe, expedient and secure package and mail processing and receipt for U.S. Military
services and contract personnel deployed to the Middle East.
•Conduct inspections on all mail and packages, also assessing and annotating noticeable
damage.
•Create, prepare and review all reports and submit to Senior Management for final reporting.
•Familiar with company and military policies and objectives with regard to mail and package
shipping/receiving and distribution facilities and procedures.
•Possess thorough knowledge of supervisory responsibilities and priorities as well as
methods of accomplishment.
•Problem solving and conflict resolution capabilities
•Ensure proper documentation, vouchers, reports and timesheets are submitted as required
A.E.Enterprises 8/2006 to 6/2008
Andrew Montero 910-***-****
•Schedule appointments with clients to conduct inspections on all restoration jobs.
•Conduct inspections by taking before and after repair photographs, and also assessing and
annotating damage.
•Create, prepare and review all appraisal reports and submit to company for final reporting.
•Receive, distribute and maintain control of all company correspondence and documents.
•Establish and maintain all files logs and records for supervisors and managers
•Prepare and submit for approval all vouchers and invoices.
•Ensure employee time cards are properly filled out and submitted daily according to
established policies and guidelines
•Typing over 40 wpm
Uniforms N Things 6/2005 to 7/2006
Amanda Smith 910-***-****
•Serve as payroll timekeeping clerk utilizing company financial management system and
policy
•Prepare, submit for approval, and purchase office supplies, equipment and other goods and
services as needed /required
•Coordinate accounts and documentation with freight forwarders and direct shippers to plan
and execute logistical operations of materials
•Maintain inventory control of items (including online inventory maintenance).
•Conduct oversight of equipment, furnishing and building interior/exterior
•Maintain contract compliance during projects.
•Develop, prepare and review all operational and financial reports to track work effectively
and efficiently.
McDonalds 04/2002 to 06/2005
Kim Egan 631-***-****
•Served as the crew leader for kitchen prep team
•Maintained operational readiness and cleanliness of all kitchen equipment and entire
facility.
•Helped GM manage cashier, kitchen and dining room team.
•Recruit, train, and develop new employees to run and operate facility
•Receive and screen visitors and phone calls for store manager
•Train new personnel in store policy and company rules and regulations
•Maintain store inventory and purchase records
•Additionally perform cashier duties and shift settlement of tills as required
EDUCATION AND TRAINING
GED, Fayetteville Tech, Fayetteville North Carolina January 2007
Certified Medical Assistant, St.Augustine, Georgia November 2009
IA Awareness Certificate February 2010
COMPUTER EXPERIENCE
Advanced Proficiency in Microsoft Office Windows NT, 98, 2000, XP, & Vista software, and
proficiency in MS Word, Excel, Access & PowerPoint.
REFERENCES
Shantaya Thomas
Co-worker - McDonalds
Amanda Smith
Manager - Uniforms ‘N’ Things
Agnes Glover
Coworker - WWLR
Dillard Bunch
Site Manager – WWLR
abkfzp@r.postjobfree.com
* ALL OTHER CONTACT INFORMATION AVAILABLE UPON REQUEST
Contact this candidate