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Customer Service Assistant

Location:
Elizabethtown, PA, 17022
Posted:
October 01, 2010

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Resume:

LORI BERRIER

**** **** ***** ****

Elizabethtown, PA 17022

717-***-****

JOB OBJECTIVE: A challenging professional position where I may use my skills to assist my

employer in reaching and maintaining excellent service and support.

PROFILE: Well-organized, high energy professional with a strong work ethic.

WORK HISTORY:

02/2007 to Present STAY-AT-HOME MOTHER

12/2000 to 02/2007 ASSISTANT SHIPPING COORDINATOR

PIONEER HI-BRED INTERNATIONAL, Elizabethtown, PA

Responsible in assisting in the coordination of moving product to meet sales demands, handle all

interplant movement, process all paperwork. Extremely cross functional in all

areas of office duties.

12/1998 to 12/2000 PROMOTED TO TRAINING/QC COORDINATOR

SENIOR MEMBER SERVICE REPRESENTATIVE

HEALTHCENTRAL, INC., Harrisburg, PA

Responsible for the training of new and existing Member Services and Marketing

Representatives. Developed training program and materials. Good oral and

written communication skills, able to multitask and process information quickly.

10/1995 to 12/1998 SERVICE ASSOCIATE

HEALTHAMERICA, Harrisburg, PA

05/1993 to 10/1995 CUSTOMER SERVICE REPRESENTATIVE

HOMEDCO, INC., Lemoyne, PA

01/1990 to 05/1993 ASSISTANT UNDERWRITER

ERIN GROUP ADMINISTRATORS, INC., Lancaster, PA

07/1986 to 06/1991 SALES COUNSELOR

BEST PRODUCTS, INC., Harrisburg, PA

02/1988 to 01/1989 COMPUTER OPERATOR

MERCURY COMPUTER SERVICES, Elizabethtown, PA

EDUCATION: Lancaster Area Community College, Lancaster, PA

Computer Programming, 3 credits; Essential Algebra, 3 credits

Elizabethtown Area High School, Elizabethtown, PA

Business Degree

Typing, two years (60wpm): Graphic Arts, one year

REFERENCES: Available upon request

DESIRED SALARY: Negotiable

QUALIFICATIONS:

• Ten plus years experience in insurance, medical profession and three plus

years as an Assistant Underwriter.

• Excellent organizational and communication skills

• ICD-9 and CPT-4 coding experience

• Coordination of benefits/Subrogation experience

Computer Skills:

» Word/Excel

» PowerPoint

» Lotus/AmiPro

» WordPerfect

» Cobal/Basic



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