Customer Service Training
Resume:
Jennifer Faith
Yulee, Fl 32097
****************@*****.***
SUMMARY
QUALIFICATIONS
1. Extensive knowledge and experience in the Customer service field
2. Strong instructing abilities with effective speaking and presentation skills
3. Experience in executive level planning, organizing, coordinating and executing, with the ability to perform equally well either as a member of the team or as the leader
4. Posses strong oral and written skills in communicating information; documenting complete concise and reflective data
5. Obtains a Secret Clearance
6. Extensive knowledge and experience with Microsoft Office applications such as Word, Excel, and PowerPoint.
WORK EXPERIENCE
2010 - Current
Nanny
Self-Employed
Jacksonville, FL
Taking care of children. Plans and arranges safe, fun learning opportunities. Plans and prepares healthy meals and snacks. Have first aid training. Working with children of various ages, in a variety of different settings.
2009 - 2010
Sales Director's Assistant and Front desk clerk
Holiday Inn and Suites
Beaufort, SC
Taking phone calls on multiple phone lines and sent the calls to the appropriate associates, scheduled meetings, created financial reports, created reservations, and customer service. In charge of money transactions. Maintained the office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Sent and received faxes.
1. Received ' Employee of the Month ' award in November 2009
2004 - 2009
Aviation Electrician
United States Marine Corps
Beaufort, SC
Troubleshot, repaired, and replaced all electrical wiring and components in the F-18 aircraft. Managed Training Programs such as Safety, Hazardous Waste, Leadership, Maintenance, Technical Training, Physical Fitness, and Mentoring. Supervised 20 workers. Assisted leaders in training and tactical deployment of organization
1. Good Conduct metal
2. Letter of Appreciation for volunteering at a disabled children's' orphanage
3. Letter of Appreciation for volunteering at an organization’s Christmas Party
4. Global War on Terrorism Medal
5. Meritorious Mast
2001 - 2004
Lifeguard and Swim Instructor
Golden Recreation Center
Golden, CO
Enforce regulations upon pool patrons. Taught hearing impaired children and adults to swim. Taught swim lessons to children and adults. Two years of shift leader as head lifeguard. In charge of maintaining chemical levels in pool and hot tub area; and maintaining written records.
1. Received ' Employee of the Month ' award in February 2002, May and August 2003, and June 2004
EDUCATION
09 - current WestWood College
B.S Criminal Justice 82.5 Credits 3.5 gpa
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