Customer Service Manager

Jeffrey Griffin

Mobile Phone: 270-***-****

E-mail: abkfvh@r.postjobfree.com

[pic]

OBJECTIVE

I am searching for a professional position in customer service or

management that I can use to further enhance my career and future.

[pic]

WORK EXPERIENCE

Customer Service Representative Technical support

August 2009 - April 2010

National Electronics Warranty Corp Springfield, MO

Telecommunications Services

Technical Service Expert in resolving customer's problems

Responsible for a range of duties including technical troubleshooting.

Replacing equipment that was determined to be defective, Scheduling service

calls for techicians. Setting up upgrade orders for more advanced equipment

to be shipped or installed. Taking payments for bills. Explaining bill

related questions. Explaining or modifying services on a customers

accountDeli Associate

Assistant Manager Store

September 2008 - April 2009

Little Caesars Marion, IL

Restaurant/Food Services

I was an assistant store manager and responsible for running the store at

all times.

The store is extremely busy and requires management to constantly be able

to multitask several different things at one time in order to be

successful. Responsible for all aspects of the store during and when the

general manager was not present. Responsible for nightly and weekly

inventory tracking, sales tracking and comparing whether or not sales were

meeting goal. Worked with general manager to enhance training level of

current employees. Provided input on hiring and firing decisions.

Responsible for all financial aspects of the store.January 2008 - present

Wal-mart Murphysboro, IL

Retail

Responsible for all aspects of running the deli including assisting new

employees with training and generally ensuring that every customer had a

positive experience making them want to return.

Management Trainee

March 2007 - August 2007

Penske Truck Leasing Manassas, VA

Rental Services

I was exclusively responsible for managing the rental location. I had a

high level of authority to resolve disputes or problems myself without the

need for consulting my boss. I had responsiblity for thousands of dollars

at a time. I had to make sure that all the trucks were ready when needed

and working with the Service Department to keep on the top of things.

[pic]

EDUCATION

Bachelor's Degree, Business Management,

10 2007 - 7 2009

University Of Phoenix Online Phoenix, AZ

I have a 3.6 GPA.

Some College Coursework Completed,

9 2004 - 5 2007

George Mason University Fairfax, VA

My GPA was 3.6.

I made Deans list Twice

[pic]

SKILLS

Microsoft Office Exper

t

PC Technical Support Exper

t

Customer Service Skills Exper

Training t

[pic]

LANGUAGES

Engli Flue

sh nt

Contact this candidate