Customer Service Technician

**** ******* **** *****: 901-***-****

Memphis, TN 38141 Email: abkfua@r.postjobfree.com

PROFILE

Dependable and hardworking Administrator with over seven years of customer

service experience in a Corporate and Call Center environment. A self-

starter known for the ability to multi-task, build positive relationships

with clients and co-workers, solve problems and promote exceptional

customer satisfaction.

Strong Oral and Written Communication Customer Oriented

Detailed Oriented Analytical

Microsoft Applications WordPerfect

Medical Terminology Superior Dictator

ACADEMIC EXPERIENCE

BA, Health Service Administration, University of Memphis, Memphis, TN

12/2009

Pharmacy Technician Certificate, Southwest TN Community College,

Memphis, TN 5/2005

- Dean's List

EXPERIENCE

UT HEALTH SCIENCE CENTER, Memphis, TN 3/2009 - Present

Administrative Specialist I - Boling CDD

Provide functional and operational support to Pediatric department

. Greeting and directing patients

. Refill patient medications

. Creating and filing patient medical records

. Drafted and prepared correspondence for distribution;

. Answered telephones and directed to appropriate staff member;

. Opened, sorted, and distributed incoming mail, including faxes and

email.

MIDTOWN MENTAL HEALTH CENTER, Memphis, TN 3/2008 -

5/2009

Pharmacy Technician

Acted as a liaison, protecting, advocating and consulting for Medicare

members

. Received, verified and processed prescriptions

. Retrieved medications from shelf

. Counted medications and labeled containers as directed by the pharmacist

. Entered medication information and directions on patient profile

. Processed confidential patient paperwork and insurance claims

. Maintained inventory and stocked medication

UNIVERSITY OF MEMPHIS, Memphis, TN 8/2007

- 05/2008

Office Assistant - Department of Early Childhood Education & Veteran

Affairs

Performed general clerical duties

. Answered phones and greeted clients

. Drafted correspondence

. Processed mail

. Typed, labeled, filed and updated client records

LAQUETA DILLARD 901-***-**** ( abkfua@r.postjobfree.com

Page Two

SITEL CORPORATION, Memphis, TN 3/2006 -

4/2008

Certified Pharmacy Technician (Call Center)

Acted as a liaison, protecting, advocating and consulting Medicare members

. Maintained confidential records

. Provided customer service support

. Analyzed and translated basic measurement conversions and direction codes

. Assisted with ensuring proper patient care

. Entered accurate overrides when applicable

. Trained new associates

PARISIAN DEPARTMENT STORE, Collierville, TN 10/2005

- 3/2006

Beauty/Fragrance Consultant

Provided excellent customer service to clients

. Merchandised cosmetic and fragrances

. Provided skin analyses and advise about proper skin care

. Recommended products and provided specifications

. Trained new associates

. Handled cash transactions

. Maintained and zoned merchandise

KINDARE LEARNING CENTER, Memphis, TN 3/2003 -

9/2004

Teaching Assistant

Partnered with the Teachers to provide exceptional care for infants and

toddlers

. Prepared monthly parent calendars and other correspondence

. Implemented special events and planned daily activities

. Assisted with the supervision of infants and toddlers

. Consistently maintained a safe learning environment

FRED'S, Memphis, TN 1/2002

- 2/2003

Sales Associate

Provided excellent customer service to clients

. Greeted and assisted customers

. Handled cash transactions

. Maintained and zoned merchandise

[pic]

LAQUETA S. DILLARD

Contact this candidate