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Customer Service High School

Location:
Bonita Springs, FL, 34134
Posted:
October 01, 2010

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Resume:

Erin C. Baril

** *** ******

Bonita Springs, FL *4134

Cell Phone: 904-***-****

E-mail address: abkfti@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to best utilize my existing skill

sets and to obtain new responsibilities in order to grow and contribute to

the success of the Company.

. Conscientious . Strong Interpersonal Skills

. Good Communication Skills . Multi-task Oriented

. Self-starter . Excellent Customer Service

. Excellent Listening Skills . Ability to work a flexible

schedule

EXPERIENCE

Washington Mutual, Jacksonville, FL - April 2008 - August 2008

Senior Loan Coordinator

. Responsible for reviewing loan packages for completeness and accuracy

. Analyze loan documents for accuracy

. Perform verbal verifications of employment

. Identify potentially fraudulent information or activity

. Evaluate debt ratio, loan-to-value ratios, credit score, property

valuation and other various factors

PHH Mortgage, Jacksonville, FL - June 2003 - October 2007

Document Analyst Level II

. Completion of Loan Counselor Training Program

. Analyze loan documents for accuracy

. Issuing Underwriting decisions on loans

. Communicating loan status to the loan processors

. Conditioning loans for outstanding documentation

. Proficient working with Desktop Underwriter and Loan Prospector

. Approval of Manually Underwritten loans with loan amounts exceeding 1

million

E-Loan Inc., Jacksonville, FL - November 1999 - June 2003

An internet-based broker of mortgages, auto loans and credit cards

Senior Loan Processor, Automotive Division

. Obtaining required loan documents

. Reviewing loan documents for accuracy

. Maintaining high production levels with minimal exceptions

. Maintaining a relationship with customers, dealers and lenders

. Handling customer and dealer complaints

. Maintaining the guidelines of eight different auto lenders, prime and

sub-prime

Dealer Advocate/Risk Management

. Reviewing applications for non-franchised dealers

. Detecting fraud

. Creating a dealer database

EDUCATION

High School Diploma, 1998

Currently attending Hodges University obtaining my Associates in Health

Information Technology



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