Customer Service Sales

Professional Summary

. Administrative professional with 10+ years experience supporting

finance, marketing and purchasing functions. Resourceful team player

with excellent communication and interpersonal skills. Advanced Level

of knowledge in Access & Excel, along with database utilization,

creation, and maintenance skills, that include maintaining accurate &

up-to-date files.

Sherry A. Snyder

3486 Bent Tree Lane Apt 104, Stow Ohio 44224

330-***-**** abkfrn@r.postjobfree.com

Experience

Norandex Building Materials Dist. - Hudson, Ohio April 1999

- September 2010

Finance Specialist (April 2010 to Sept 2010)

Provided administrative support for Norandex Credit Group

Customer Master Maintenance - Administration of new customer accounts;

database maintenance.

Processed certified letters for past due accounts, final demand, and NSF

checks.

Reduced waste 50% by saving electronic files, and using myfax.com to send

and receive inbound and outbound faxes.

National Accounts Administrator (June 2009 to April 2010)

Provided professional and knowledgeable support field personnel.

Issued quarterly rebates to National Builders.

Maintained competitive market positioning databases for specific product

lines.

Web Internet - researched Military Housing Projects (contractors with

military housing bids/grants).

Managed implementation of detailed sales training manuals for 150 locations

in a 7- month period.

Developed, Managed and Analyzed survey results for 20 product lines and 100

suppliers in a 6- month period.

Cross trained in Customer Service Department to process 500 Key Customer

Purchase Orders in a 30-day period; answered 100 inbound calls from the call

center.

Processed orders, applications, and requests.

Excellent networking with internal departments.

Purchasing Product Coordinator (April 1999 to June 2009)

Add new suppliers and update existing supplier records

Support Reporting & Information Needs for Marketing Department

In 2008 become Project Leader for the "Grow Profitable Sales Program" -

worked with all 150 locations and 300 employees, which generated $20K in

branch profits for the 1st year.

Created and Maintained a Parts Master Database (price changes, additions for

new suppliers).

Created Purchase Orders, One-Time & Blanket (ongoing), and reconciled P/O's.

Established relationships with suppliers regarding status updates for

Purchase Orders, Pricing, and new items to be added to parts master

database.

Standardized and maintained several Marketing Database programs that allow

the organization to report on variables previously unavailable.

Department of Motor Vehicles - Macedonia, Ohio January 1994 to

April 1999

Customer Service Specialist

Provided Customer Service for plate renewals and Driver License & State ID

Photos.

Public Notary

Proficiencies

Records Management, Database Administration, Spreadsheets, Reports,

Calendaring, Front Desk Reception, Executive Support.

MS Office 2000, 2003 & 2010 (Advanced in Access and Excel), Word, Publisher,

Power Point, Visio Pro 2007, Outlook, Windows XP, Windows 2007, JD Edwards -

Accounting Software, SAP - Comprehensive Business Software, Citrix

Web-Interface.

Education & Continuing Education

. New Horizons Professional Development Access & Excel (Advanced

Level)

. Cuyahoga Falls High School - Cuyahoga Falls Ohio

Contact this candidate