Manager Customer Service
Resume:
Nichole M. Silva
*** *. **** #* ******, California. 93612
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A highly driven individual who works well in fast-paced environments with
the ability to lead and motivate other employees. Familiar with all aspects
of daily business operations including: Accounts Payable, Accounts
Receivable, Liens, Contract Negotiations, Interpersonal, Communication,
Problem Solving, Delegation, Marketing, Sales and Policies & Procedures.
________________________________________________________________________
Core Professional Strengths:
Accounts Payable and Receivable Customer Service
10 Key
Contract Negotiations
45 WPM Problem
Solving
Microsoft Word Employee
Motivation
Microsoft Office Time
Management
Microsoft Excel Multi-Tasking
Microsoft PowerPoint Policies &
Procedures
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Professional Experience:
Briggs Insurance Agency
Account Manager, May 2009-Present
Responsibilities include Administrative, Billing, Payment Processing, Claim
Processing, Marketing, Client Relations, Problem Solving and Executive
Assisting.
* Posting of all charges and payments on client accounts.
* Cancellation and reinstatement on all past due and reestablished
accounts.
* Processing of all insurance claims including personal, home and auto.
* Submission of all claims, paperwork, and contracts between insurance
company and client.
* Contracting of rates with all private contractors.
* Marketing for both high volume and personal policies and accounts.
* Planning and organizing of all company events.
* Assessed the needs of current and future clients and met them.
* Managed and set all appointments for CEO David Briggs
White Pine Lumber
Accounts Receivable Manager, April 2008 - April 2009
Responsibilities included, Account Management, Liens, Payment Processing,
Collections, Assessment and Processing of Credit Applications and Customer
Service.
* Managed all corporate and personal credit accounts.
* Processed and filing of all liens.
* Ran credit checks on all personal and corporate applicants.
* Processed all credit reports for approval and declination.
* Reconciliation of all customer accounts.
* Payment processing.
* Monthly billing.
* Collection of all past due monies.
* Set up payment plans for delinquent accounts.
Bennett Frost
Accounts Receivable Management Temp. January 2008-April 2008
Responsibilities included being sent out on a "Temp To Hire" basis as an
Accounts Receivable Manager for White Pine Lumber. Following the 90 day
probationary period I was taken on as a full time permanent employee of
White Pine Lumber.
* Managed all corporate and personal credit accounts for their client
White Pine Lumber.
* Processed and filing of all liens for client.
* Ran credit checks on all personal and corporate applicants for client.
* Processed all credit reports for approval and declination for client.
* Reconciliation of all customer accounts for client.
* Payment processing for clients customers.
* Monthly billing to clients customers.
* Collection of all past due monies on clients customer accounts.
* Set up payment plans for delinquent accounts.
Nichole M. Silva 538 W. Mesa #A Clovis, California 93612 (559)940-
3721
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