Customer Service City

Laura Gray

**** ******** *** ***** *****, CA ****1 641-***-****

abkfr3@r.postjobfree.com

SUMMARY

If you are looking for a detail oriented, multi-tasking, organized person

with many more qualities, look no further. I am detail oriented, multi-

tasking, and organized plus many more, which I have been developing over

the years.

EDUCATION

Bachelor of Arts Degree in Accounting & Business

Administration August 2009

Wartburg College, Waverly, IA

WORK EXPERIENCE

File Clerk (Temp) AppleOne-Toyota Chula Vista, CA

August 2010-September 2010

. File away paperwork

. Create new folders for paperwork

Receptionist City & National Employment Waterloo,

IA January 2010-July 2010

. Multi-tasked answering phones and emails, enter information from

applications into databases

. Maintained and filed applications daily

. Assisted Staffing with placing candidates for employment

Collection Agent GMAC Mortgage Waterloo, IA October 2009-

December 2009

. Provided friendly customer service while collecting money and

answering questions

. Entered data from conversation

. Effectively used the training of policies and procedures to call

customers

Laundry Assistant Wartburg College Athletic Dept Waverly,

IA September 2006-2009

. Planned and prioritized sports laundry for approximately 225 student

athletes

. Utilized organizational and time management skills to ensure efficient

service

Summer Maintenance Waldorf College Forest City, IA

Summers 2007-2009

. Planned and accomplished daily and weekly tasks in a timely manner

. Effectively worked as a team to accomplish Maintenance Dept. goals

Customer Services Menards Mason City, IA

September 2005- August 2006

. Utilized computer system to track returns and maintained accurate cash

drawer

. Provided fast, friendly and efficient service to all guests and team

members

Cashier/Customer Service Bill's Family Foods Forest City, IA August

2002- July 2005

. Multi-tasked on a daily basis to complete assignments within the store

. Provided excellent customer service to all guests within the store

COMMUNITY SERVICE & INVOLVEMENT

Volunteer Soup Kitchen of Mason City Mason City, IA

September 2005

. Prepared, served and cleaned up dining area for area residents and

their families

Volunteer Caring Pregnancy Center Mason City, IA

September 2005

. Arranged and organized storage room of donated items

. Assisted parents in choosing items to care for their children

Service Trip Member Mexico, Texas, Boston, Michigan

Summers 2001-02, 2004

. Identified and cleaned up a school and church in Mexico and Texas

. Cleaned up neighborhood while educating and mentoring children in

Boston

. Planned and performed church services in Michigan

TECHNOLOGY SKILLS

Microsoft Word

Microsoft Excel

Dream Weaver

Microsoft Access

Microsoft PowerPoint

Fax Machine

Stamp Machine

Copier

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