Customer Service Manager

Allan Beatty

Mobile Phone: 501-***-****

Secondary Phone: 501-***-****

E-mail: ***********@*****.***

Allan Paul Beatty

**** **** ******* *******, *******, Arkansas, 72065

Home Phone: 501-***-****

Cell Phone: 501-***-****

Work Phone: 501-***-****

E-Mail: ***********@*****.***

OBJECTIVE

To obtain a position that will allow me to a have fulfilling, successful career for years to

come in a retail environment.

EDUCATION

May 2000 - May 2000 Save-A-Lot, Certificate, SPEH

* Training in Sales Per Employee Hour at the headquarters.

May 2000 - May 2000 Save-A-Lot, Certificate, Customer Service

Extensive training in customer service.

May 2000 - May 2000 Save-A-Lot, Certificate, Store Operations

Corporate training with overall store operations.

August 1998 - May 1999 SEARC, Certificate, Business Management

Basic courses for business management with certificate of completion.

August 1990 - May 1998 Delta High School, H.S., Basic

October 2008 - Harrison Review for Management with Kroger.

Scored very well. Top end of all participates in 2008.

EMPLOYMENT

March 2008-

Present Co-Manager. Kroger Stores District 25 Division office in Memphis, Tennessee

*Responsible for all operations inside the store assigned but not limited to payroll

budgets, sales budgets, profit and shrink numbers, company objectives, regular

communication to all departments, human resources to include 123 currently (178

previously at chenal), and also customer service on a regular basis. Kroger #608 Chenal,

Little Rock, volume of 44M and profits of 4M plus for the last two years. Kroger #637

Military, Benton, completion of remodel and volume of 32M last year. Weekly average

increase of 14% core business.

March 2007 –

March 2008 Owner/Operator. KRP Inc., United States of America, North Little Rock,

Arkansas.

* Responsible for the following... - All operational areas of our store including budgets,

profits and losses, ordering and receiving, personnel, and marketing, - Maintaining an

average of 2.2M in sales with a markup of 22% including gas, pizza, and inside store

department with grocery, deli, bakery, produce, frozen, and dairy, - Market operations on

a daily basis consisting of Meat cutting, ordering, scheduling, sanitation, and

merchandising. - All accounting including but not limited to deposits, daily check-ups,

cash operations, register reports, taxes with local, county, state, and federal, balance

sheets, company financials, and any organization with our office and store. - Hands on

daily activities with customer relations, stocking, and any activity within the store from

cleaning floors to running a register.

February 2006 - March 2007. Store Manager. Hobby Lobby Inc. Springdale,

Arkansas. *Job

duties included the following Hands on style of management, - Loss prevention, -Profit

and loss responsibilities, -Inventory controls, -Weeky and Quarterly budgets pertaining to

all areas of the store, -25 plus associates, -Customer relations, -All areas of human

resources, -Continued training and development of the associates, -All resets throughout

the store involving everyday merchandise to seasonal sets, -Plus many more daily tasks

throughout the store.

May 2003 –

February 2006. Store Manager. Family Dollar Inc., United States of America, Pine Bluff,

Arkansas

* Job duties included the following... - Hands on style of management, - Loss prevention,

- Profit and loss on sales of 1.6M, - Inventory controls, - Daily, Weekly, and Monthly

store audits, - Human resource issues, - 100% customer service, - Assisted other store

managers at the direction of the district manager, - Managed a store in high shrink

environment, - Plus many more daily tasks while inside the store.

October 1998 - May 2003 Store Manager. Save-A-Lot Inc (A Super Valu Company),

United States of America, Monticello, Arkansas

* Daily activities include but were not limited to... - Low overhead operations, - Daily

and weekly SPEH, - Ordering and receiving, - P&L statements of 5.72M in sales -

Weekly, Monthly, and Quarterly quotas, - 25 plus employees, - All perishable operations,

- Health and state rules/regulations, * Other experience not directly related to the store

is... - New store set-up, - Mass recruitment and hiring, - Misc. traveling within the district

to assist in other stores when turnover occurred, - Training of new store management, -

Overnight traveling, - Responsible with the assistance of another manager, for the

operations in Searcy, Newport, and Brinkley, Arkansas during the corporate sale. This

was a training experience that lead me working on the road for my last year with the new

stores and new development in other states. * Company sold all corporate operated stores

in Arkansas and was unable to relocate at the time. Left to start employment with Family

Dollar.

SKILL AREAS

Owner/Operator - 1yr

Overall operations of a corporation on a daily basis.

Management - 13yrs

Ten plus years of daily store management and operations.

Multi unit operator - 3yrs

Responsible for the operations of more than one location.

Customer service - 15yrs

Exceptional customer service for more than 13 years.

Grocery/Retail experience - 15yrs

Started sacking groceries as a teenager with high expectations of becoming a manager.

Learned fast!

Loss Prevention - 13yrs

Loss prevention has always been a part of this type of work environment. From external

theft to internal.

PUBLICATIONS

Publisher, Mad Butcher IGA, Dumas, Arkansas, National Grocers of America, 1998

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