Customer Service Assistant

Charles Jones Froehlich

***** ***** ******, ********

California 91387

818-***-****

Objective:

Obtain a position where my skills, training, and experience with Customer Service can

expand in a successful company.

SUMMARY OF SKILLS:

• Proactive, with a strong business judgement, and motivation to succeed

• Well-organized team leader and team player

• Outstanding organizational skills with an emphasis on attention to detail

• Configuring Routers

• Troubleshoouting and Repair of network

• Proficient in Excel, Word, PowerPoint, Adobe

• Expert in using search engine tools and Internet

• Software Support Agent

• Customer service

EDUCATION:

Tourism Faccat University September 2001-June 2004

International Business Los Angeles Pierce College January 2010-Present

EMPLOYMENT EXPERIENCE:

Arvato Digital Services LLC Bertelsmann: Microsoft Software Support Agent

January 2010 – Present.

Part of the bilingual team in M icrosoft’s Volume Licensing. Mul ti task quickly and

efficiently under pressure. Provide quality customer support and assistance. Answer

m ultiple phone calls, respond to e-mails, responsible for call logs, follow-up with client

escalations, and t rain new employees. Exceptional in resolving customer issues on first call

w ithout the need to t ransfer. Follow escalation procedure as necessary. Strong interpersonal

and communication skills, high energy level, and easily adaptive. Take ini tiative, hard

working, and reliable. Received positive feedback from clients, employees, and supervisors.

Islands Fine Burgers and Drinks Restaurant

Waiter

July 13th 2007 / Present

Server

Responsible for taking orders, ensuring customer satisfaction, and problem solving in a

courteous, efficient and polite manner.

Renaissance Ross Bridge Hotel Marriott

December 2006 – April 2007

Bell stand, Waiter, and Retail Clerk.

Duties included tour guide and host to hotel guests, as well as, caring for guests’ luggage. Served

as a waiter in the hotel Restaurant by seating guests, taking orders, and providing quality

customer service. Handled transactions, products, and inventory as a Retail Clerk.

Professional Experience

August 2005- April 2006

Export assistant

Representative of the Branch of Miami. Job description consists of air and ocean shipment

documentations from Brazil to the United States. Maintained all order information for the

Brazilian parent company.

LANGUAGE SKILLS:

Portuguese – Native Language

English – Fluent

German- Elementary Level

References upon request.

Contact this candidate