Customer Service Data Entry

James A. Davis

*** **** **. • Albany, NY ***** 518-***-****

*******@*****.***

Experience: CFAS dba EDIFI Albany, NY

Customer Service Rep / Appt Setter 6/2008 to 12/09

Compared data on students' Financial Aid applications such as family income and transcripts

of grades, with eligibility requirements. Answered questions relating to financial assistance

available to students enrolled in Community College or University. Advised students & parents

of missing information needed to complete financial aide forms. Entered missing info into

database.

Strategic Resources Albany, NY

Customer Claims Rep 3/2008 to 6/2008

Answered incoming calls on behalf of Medicare Part D. Provided accurate and appropriate

information to callers pertaining to benefits, Rx eligibility, etc. Placed outbound customer

service and customer satisfaction calls as required by NYS.

Companies of J.J. Young & Associates Albany, NY

Customer Service Rep / Order Processor 11/2007 to 5/2008

Processed all assigned lease, sale, and rental orders in an accurate and timely manner.

Review and approve orders for Pitney Bowes Mailing in accordance with company policy and

established procedures.

Fusco Personnel Albany, NY

Customer Communications / Data Entry Clerk 9/2006 to 5/2007

Transcribe claim and other information reported telephonically, by fax, or electronically into the

appropriate client database following both internal protocols and unique account / client

protocols. Efficiently and professionally obtain claim and other insurance information.

ManPower / Bank of America Albany / Menands, NY

Data Entry Clerk 7/2005 to 8/2006

Compared data entered with source documents from NYS individual & business taxes, and re-

entered data in verification format on screen to detect errors. Entered alphabetic, numeric and

symbolic data from source documents into computer, using data entry device, such as

keyboard and optical scanner.

Liberty Tax Service Albany, NY

Sr. Tax Preparer 1/2005 to 6/2005

Prepared income tax return forms for individuals and small businesses. Interviewed client to

obtain additional information on taxable income and deductible expenses and allowances.

Unemployed due to family sickness & death.

8/2004 to 1/2005

AccuStaff / Public Consulting Group Albany, NY

Customer Service Rep 2/2003 to 8/2004

Performed verbal and written customer service contact with employers, state clients, and

insurance companies necessary to gather information used to make program eligibility

determinations for Medicare and Medicaid.

Education: Hudson Valley Community College Albany, NY

Certificate of Completion 2009

Pharmacy Technician Training

Completed 2.5 months of internship at CVS.

References: Available upon request

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