Customer Service Administrative Assistant

Lakina S. Clark

**** ****** ***** ***# ****, Baltimore MD 21207

(240) 421- 6128

abkfok@r.postjobfree.com

Qualifications Summary

Administrative Support professional experienced working in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet;

committed to superior customer service. Confident and poised in interactions with individuals at all

levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Capabilities include:

Customer Service & Relations * Accounts Payable/Receivable * Telephone Reception

Word Processing & Typing * Filing & Data Archiving * General Accounting

Computer Operations * Office Equipment Operation * Problem Solving

Experience:

Administrative Support

• Performed administrative and secretarial support functions for the Chairman of

Nuclear Medicine for Washington Hospital Center . Coordinated and managed

multiple priorities and projects.

• Provided discreet secretarial and reception services for a busy radiology clinic.

Scheduled appointments and maintained accurate, up-to-date confidential patient

files.

• Assisted with general accounting functions; maintained journals and handled

A/P and A/R. Provided telephone support; investigated and resolved billing

problems for all outpatient/inpatient cancer recipients. Trained and supervised part-

time staff and students.

Customer Service & Reception;

• Registered incoming patients for scheduled procedures. Demonstrated ability

to maintain composure and work efficiently in a fast-paced environment while

preserving strict confidentiality.

• Conducted patient interviews to elicit necessary information for registration,

accurate prioritization, and to assist medical professionals in the triage process.

• Orchestrated company events and reservations; managed customer relations

and provided exemplary service to all clients.

Management & Supervision:

• Promoted rapidly from front office receptionist to Administrative Assistant for

the Department of Nuclear Medicine for a prestigious hospital.

• Participated in staff recruitment, hiring, training, and scheduling. Assisted with

the supervision of all medical office staff members.

Lakina S. Clark Page 2

Troubleshot and resolved clinical problems, mediated staff disputes, and

handled customer service complaints.

Employment History:

Assistant Front Office Manager,(07/07-03/10) United States Army Health Clinic, Schweinfurt,

Germany

Thyroid Cancer Coordinator, (04/02-05/07) Washington Hospital Center, Washington, D.C.

Patient Services Registrar, (01/01-02/02/) Kernan Rehabilitation Hospital, Baltimore, MD

Administrative Assistant, (02/00-12/00) Pacific Rehab of Maryland, Baltimore, MD

Education & Training:

Virginia Union University, Richmond, VA (1997-1998)

Concentration in Business Administration

Morgan State University, Baltimore, MD (1998-1999)

Continued concentration in Business Administration

Washington Hospital Center, Washington, D.C. (2002-2007)

Certification Completion in: Manage Care Basics, Data Processing, Customer Relations, Front

Office Presentation

University of Maryland College in Europe (UMUC) (2007-2009)

Concentration in Nursing / Healthcare Management

Computer Knowledge:

IDX Computerized Systems, Microsoft-Excel Spreadsheet, Blueprints Payroll Systems, Lotus

Notes, Microsoft Word

Contact this candidate