Customer Service Administrative Assistant

Katie E. Raines

**** ****** **** **. ? Indianapolis, IN 46268

H 317-***-**** ? abkfnd@r.postjobfree.com

OBJECTIVE

Full-time executive administrative assistant or data entry clerk within a

dynamic and growing company

PROFESSIONAL EXPERIENCE

ESI Environmental

Customer Service Representative / Account Executive

August 2004-September 2010

. Coordinate proper truck scheduling, load tracking, billing, and filing

of ESI's largest clients, and working with more than 70 different

contacts on a regular basis

. Proofreading company documentation

. Management of all railcar fleet paperwork, ESI spreadsheets, movement,

and filing

. Manual daily reporting of load information, as well as continual

monthly spreadsheet tracking and reporting to five clients

. Support and administration for two sales representatives

. Implementation of new and specific Purchase Order (PO) procedure,

including management of all client PO's for ESI-rail, truck, contract

services, and consulting

. Creation and management of PO matching system, including reporting of

all loads to necessary branches

Special Olympics Indiana

Field Services Specialist

October 2002-August 2004

. Receive, track, and process all support for 152 local and area

programs throughout Indiana

. Co-manage the recruitment, registration, tracking and recognition of

program volunteers

. Lead semi-annual leadership meetings-including the planning team,

meeting schedules, facilities, materials, equipment, recognition, and

evaluation

. Improved customer service for general public, the 12,000 athletes

throughout Indiana, as well as their coaches, chaperones, volunteers

. Manage and produce logistics and files for coaches workshops, area

meetings, and coach-volunteers orientation sessions

Special Olympics Indiana

Sports Assistant

July 2001-October 2002

. Plan all registration, processing and preparation for 22 sporting

events each year, including reports, forms, badges, and additional

competition materials

. Direct operations center for competitions with volunteer registration,

coach registration, data entry, and any additional clerical duties

. Create and maintain all athlete files for local and area programs

WEAU

Broadcast Meteorologist

September 1999-March 2001

. Produce and anchor weathercasts for NewsCenter 13 Sunrise and Noon

broadcasts

. Provide multiple live and recorded forecasts for radio stations, WAXX

and WAYY

. Serve as community liaison for schools, creating presentations for

elementary schoolchildren

. Create, produce, and edit semi-annual severe weather programming

EDUCATION/TRAINING

August 2007-present Indiana Wesleyan University Indianapolis, Indiana

Working on Master's Degree in Community Counseling, GPA 3.94

May 1999 Purdue University West Lafayette, Indiana

Bachelor of Science in Applied Meteorology, GPA 3.3

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February 2004 Franklin Covey Time Management Indianapolis, Indiana

December 2003 Coach-Volunteer Orientation Trainer Certification

Indianapolis, Indiana

October 2003 Creative Problem Solving Indianapolis, Indiana

March 2003 Project Management Indianapolis, Indiana

ADDITIONAL SKILLS & EXPERIENCE

Epicor System Software

Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, Publisher,

Project

Games Management System Software

Multi-tasking skills: responsible for multiple projects with little or no

supervision

Team oriented environment: working cooperatively with three other customer

service representatives at ESI ensuring thorough service for all clients,

three separate departments

working interdependently at Special Olympics generating programming,

training, and fundraising

for 12,000 athletes throughout the state

Customer service focus: through Purdue, broadcasting, Special Olympics, and

ESI, have prioritized being an ambassador and representative of a larger

organization

Sales & Marketing experience: Mary Kay, Inc., Limited Brands, Liz

Claiborne, Inc., Tuesday Morning Corp., Target Corp.

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