Customer Service Assistant

Christopher D. Schnaudt

***********.*.********@*****.***

**** ******** **..

Groveport, OH 43125

Professional Experiences

JPMorgan Chase, Business Credit Card Services

Current Financial Service Advisor 03/2008 - Present

• Leverage multiple applications to service inbound calls from Small Business Credit

Card group with inquiries including Internet questions, billing questions, and any

additional existing issue.

• Interact with clients and utilize excellent organizational skills to deal with clients’ needs

in a timely manner.

• Communicate policies and procedures to cardholders and communicate with management

to make them aware of any common issues/problems in the environment.

• Work as part of a team to reach team, Business Card and Chase Card Services goals.

Transitional Assistant 10/2008 - Present

• Assist Business Card Trainers with new hires through coaching, executing account

maintenance.

• Provide system and product knowledge for trainees and to develop positive attitudes.

• Encouraging new hires to create a positive environment, which reflects through to our

customers.

Costco, Inc. Columbus, OH

Merchandise Clerk 03/2007- 05/2008

• Organized teams for merchandise stocking each morning.

• Operated heavy equipment, assisted stocking of all merchandise and unloaded shipments.

Kroger, Inc. Columbus, OH

Produce Department Clerk 02/2004-03/2007

• Performed customer service by locating merchandise in Produce Department. Assisted

with stocking the department, maintained the organization of products on the floor.

• Assisted as a representative in floral department and customer service.

Education

Valor Christian College 01/2009-Present

The Ohio State University 08/2007-06/2008

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