Customer Service Sales

Michael Brantner

**** ****** *****, **********, ** 75402 ? 903-***-**** cell ? 903-***-****

home ? *********@*****.***

OBJECTIVE

To make a substantial contribution to your company by employing effective

skills in data analysis, statistical reporting, project management and

interpersonal communication.

PROFESSIONAL PROFILE

. Solutions-driven, value-focused professional with experience in

collecting, organizing and disseminating critical information to help

managers and clients achieve business goals

. Adept at performing all aspects of statistical reporting process from

the initial, technical stages of query-writing and meticulous data

analysis to the final stage of effectively communicating solutions to

management and clients

. Motivated achiever with demonstrated ability to set and accomplish

project goals independently with minimal supervision, as well as to

contribute and collaborate as productive team member

. Dependable, highly organized and detail-oriented, able to multi-task,

prioritize and meet deadlines in high pressure environment

. Proficient in Microsoft SQL Server, SQuirreL SQL Client, QTADO,

Microsoft Office

(Excel, Word, PowerPoint, Access), Adobe Acrobat Professional, Sage

ACT!

AREAS OF EXPERTISE

. Data Extraction and Analysis

. Advanced Reporting

. Project Management

. Interpersonal Communication

. Research and Strategic Planning

. Interdepartmental Liaison

. Process Improvement

. Sales and Customer Service

PROFESSIONAL EXPERIENCE

Business Intelligence Analyst

OmniSYS, LLC - Greenville, Texas

9/2008 - 6/2010

. Received Employee of the Quarter award for successfully administering

company-wide assessment to investigate and develop solutions for

breakdowns in technical processes and interdepartmental communication

. Designed queries to extract and analyze complex customer data to

evaluate the internal profit potential and strategic intelligence of

offering key services to large chain pharmacy clients such as CVS and

Walmart

. Performed trend analysis to forecast the impact of various services on

clients' business plans and made valuable recommendations to account

managers

. Personally responsible for the creation of over 70 customized Excel-

based monthly reports with multiple advanced features such as

sophisticated pivot tables, embedded database links, and conditional

data identification formulas and filters

. Collaborated regularly with a team of analysts to produce highly

complex, comprehensive PowerPoint-based reports for most valuable

clients, providing an extensive variety of business metrics, charts

and convenient explanatory narratives

PROFESSIONAL EXPERIENCE (continued)

CareCLAIM Consultant

OmniSYS, LLC - Greenville, Texas

6/2003 - 9/2008

. Independently managed 18-month special project requiring the research

of complex state pharmacy licensing requirements and successfully

completed the legal application process to launch a mail-order

pharmacy

. Created numerous monthly reports for multiple manufacturer accounts

such as Bayer and LifeScan, and performed comparative analysis to

resolve discrepancies between internal records and client data

. Communicated regularly with manufacturer clients and various internal

departments to coordinate programming language updates for enhanced

reporting capabilities, ensuring compliance with revised contract

mandates

. Prepared client proposals to offer new services to clients, negotiated

contract terms, and reviewed contracts for compliance with company

goals and client specifications

. Employed effective communication skills as a sales consultant,

successfully negotiating with and enrolling over 50% of interested

prospective customers

Registered Sales Assistant

UBS/PaineWebber - Houston, Texas

12/1998 - 1/2001

. Selected to participate within the Emery Financial Group, a

prestigious high-volume unit of UBS/PaineWebber, which primarily

managed stock option plans for Fortune 500 corporations such as Dell

and Intel

. Analyzed financial data to resolve discrepancies with customers' stock

option taxes and fees and to aid clients with year-end account

reconciliation

. Evaluated customers' financial records and collaborated with

Investment Advisors to develop comprehensive, multi-chart financial

plans

. Held Series 7 General Securities Representative and Series 63 Uniform

Securities Agent licenses

EDUCATION

University of Texas at Austin

Bachelor of Arts, 1998

. Major: Economics

. Minor: Business Administration

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