Customer Service Administrative Assistant

Katrina Hamilton

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647 Vicksburg Dr Apt 4 Belleville, IL, 622**-***-*** 0177 abkfiq@r.postjobfree.com

US Citizen Secret Security Clearance Military Veteran

Objective

Highly motivated and experienced Administrative Assistant seeking to leverage training and hands on

experience in an office environment.

Skills

Superior telephone, customer service, and computer skills with proficiency in MS Office Pro (Access, Excel,

Outlook, PowerPoint, Publisher, Word)

Excels at multi tasking in a fast paced environment, completing projects on time and budget constraints

Strong communication and relationship building talents backed by track record of positive teamwork and

exceptional customer service delivery

Creative and versatile; easily trainable, with talent for mastering new information, procedures, and technologies

and attention to detail

Commitment to driving continual improvement of operations, demonstrates high rates of productivity and

performance, keeping projects ahead of schedule consistently

Experience

Illinois Air National Guard, Scott AFB IL 5/2003 present

Emergency Management Technician

Play key role in training and administration to ensure military installation is prepared to recover and continue operations

following natural or man made disasters. Work closely with managers and cross functional personnel from multiple units(such

as Homeland Security); conduct classes, perform onsite evaluations of unit readiness, maintain large inventories of emergency

response gear, and manage training records to ensure units are in full compliance with all organizational regulations and

directives. Performed basic administrative duties.

Developed new training schedule, build out Community of Practice (COP) knowledge base, and organized paper

& electronic files for easier access, generating measurable increase in department productivity

Excelled during nine month temporary assignment in Personnel Systems Management, advising military

members and families on variety of career development issues:

o Administered databases, converted 200+ personnel records from paper to electronic format, and

processed more than 450 separation orders, awards, and decorations for group personnel.

o Adapted schedules and processes to handle massive increase in workflow arising from large number

of employees returning from overseas deployments.

Katrina Hamilton

Unit Secretary 4/2005 8/2008

Memorial Hospital, Belleville IL

Scheduled and greeted patients; answered telephones; ordered supply items; and performed data entry

Maintained file and record keeping, office management, and information systems

Handled multi tasking in emergency cases, visitors, and vendors

Created 120+ charts for incoming patients; knowledgeable of discretion and understanding need for confidentiality

Highly reliable in daily correspondence, paperwork, and management of accounts

Resolved customer service complaints; displays excellent leadership skills

Education

Bachelor of Science in Business, – anticipated 2012

SOUTHERN ILLINOIS UNIVERSITY-EDWARDSVILLE (SIUE), Edwardsville, IL

Associate of Science & Associate of Arts in General Studies

SOUTHWESTERN ILLINOIS COLLEGE, Belleville, IL

High School Diploma

LAJES HIGH SCHOOL, LAJES, AZORES

Contact this candidate