Customer Service High School
Resume:
County Road *** (cell)
Sylvania, AL E-mail
***** ***********@hotma
il.com
Joseph Jay Wilburn
Education 2004 Graduate Sylvania High School
Sylvania, AL
High School Diploma
Graduated eighth in a class of seventy-five
Advanced diploma
2004 - 2006, 2009 Northeast Alabama Community
College, Rainsville, AL
Transferred to Athens to seek Bachelor degree
Associate degree obtained May 2009
Dean's List 2004-2006
2006 - 2009 Athens State College (seeking online
Bachelor degree in Business focused on Accounting)
Bachelor of Science degree in Accounting obtained
August 2009
Professional May 2010 - August 2010, March 2009 - May 2009
experience United States Bureau of the Census
Gadsden, AL
Enumerator/Lister (Temporary Job)
attended five days of training
collected addresses across DeKalb, Cherokee,
Jackson, Marshall and Calhoun counties
traveled 200 miles on average daily
managed time and recorded on E308 & D308 as well as
mileage daily
used a hand-held computer assigned from the
government
communicated with people daily, some being not
pleasant
reported to crew leader daily
August 2009 - May 2010, August 2010-Present
DeKalb Board of Education
Rainsville, AL
Substitute Teacher
prepared lessons when needed
assisted students with assignments and decisions
concerning their future
maintained order in the classroom
left feedback for the teacher
had to be a quick thinker
had a flexible schedule so as to work when needed
2006 - 2009
KYR Productions DBA Whateversports.com
Fort Payne, AL
Customer Service Manager
answered telephones
answered email inquiries
managed large amounts of orders
conducted business with manufacturers across the
United States
multi-tasked throughout the day
used deductive reasoning, i.e. What is the best
option for the company but also the customer?
cross-sold items
uploaded new items to the website
used Word, Excel, Microsoft Outlook, Internet
Explorer
2005 - 2006 Northeast Alabama Community College
Rainsville, AL
Assistant to the Theatre
answered telephones
typed biographies for upcoming productions
sold tickets in the box office
made copies
helped with major mail-outs
ran errands
composed purchase orders
counted and balanced cash and checks at the end of
day
2004 - Present Northside Baptist Church
Fort Payne, AL
Youth Director (Volunteer)
plan lessons
meet each individual's needs and keep conversations
confidential
budget money
keep up with expenses and deposits in checkbook and
in excel
plan trips for youth
organize the paperwork for out of state trips as
well as in state
supervise church-wide events
plan fundraisers and oversee said events and
expenses
Contact this candidate