Lisa Zaccaro

*** *** **. - **********, **. ****6

706-***-**** abkfia@r.postjobfree.com

[pic]

Twenty-six years providing office management, administrative and clerical

support, including handling confidential information. Skilled in word

processing and computer software applications. Accustomed to meeting tight

deadlines. Excellent telephone, filing, interpersonal and organizational

skills. Experienced in Training and Employee Development. Strong background

in Payroll and Benefits Administration.

[pic]

Organizational Skills Project Coordination Technical

Proficiency

Training Development "CBA" Interpretation and Compliance

Arbitration Experience

Issue Resolution Negotiating / Influencing Skills Team Building

[pic]

Suites at Old Town 2007 to 2009 Kissimmee,

Florida

Manager - Human Resources

. Manages all employment activity including recruiting, background checks,

drug screening, reference checks and new hire paperwork and reporting in

compliance with State and Federal regulations.

. Coordinates and manages all benefits programs including medical, dental,

vision and 401k. Prepares all monthly billing statements. Schedule and

conducts 'open enrollment' meetings with all employees.

. Processes weekly payroll for all employees utilizing ADP (PayEx) Payroll

systems.

. Maintains confidential records within HRIS systems and compiles reports

as needed.

. Responds to Workmans' Comp claims and submits proper documentation for

processing.

. Responds to all unemployment claims and represents the company at any

appeal hearings.

. Directs Performance Review process for all Management and Staff

personnel.

. Provide advice, guidance, and counsel to employees at all levels on

various employee relation concerns. Conduct internal investigations as

needed.

Action Vending 2005 - 2007

Saint Cloud, Florida

Co-Owner

. Demonstrate services to potential customers utilizing PowerPoint

Presentations.

. Provide customer service to current customers and resolve any issues.

. Maintain all financial records for the Company.

. Prepare written correspondence to customers.

. Maintain inventory records.

. Oversee day-to-day operations.

Oak Plantation Resort 2004 - 2005

Kissimmee, Florida

Human Resource / Administrative Assistant

. Manage benefits eligibility for approximately 300 employees.

. Monitor Performance Review process for all Management and Staff

personnel.

. Provide advice, guidance, and counsel to employees at all levels on

various employee relation concerns.

. Process all new hire employee paperwork in compliance with Federal and

State regulations.

. Maintain confidential personnel records.

. Maintain employee information in the Company Payroll database and compile

ad hoc reports as needed.

. Provide conflict resolution between Management and Staff personnel.

. Input employee information in the Company Timekeeping database and create

Data cards for employees.

CSX Transportation 1981 - 2004

Manchester, Ga.

Jacksonville, Fl.

Twenty-three year tenure with this Fortune 500 company where I was

consistently promoted to positions of increasingly higher levels of

responsibility.

Positions held:

Manager - Labor Relations

2001 to 2004

. Represented CSX Transportation in opposition to Union Representatives

during Public Law Board arbitration hearings.

. Negotiated Collective Bargaining Agreements with Union Representatives.

. Monitored activity of Union Representatives, Field Officers, Crew

Management Center and Payroll Department ensuring agreement compliance

and lead issues resolution.

. Maintained confidential personnel records.

. Provided technological support to all Labor Relations staff members and

Union Representatives.

. Conducted Claims Conferences with General Chairmen of various Unions in

order to negotiate settlements. Maintained records through 'ATS' program.

Director - Crew Management Center Processes

1999 to 2001

. Lead departmental team during CSX's acquisition of Conrail Railroad.

. Coordinated all training, data, job bids and job placement for former

Conrail employees.

. Coordinated with Labor Relations and Union Representative regarding

proper application of Collective Bargaining Agreement and maintained

'logic' within TECS program.

. Direct supervision of Crew Management Claims Department providing daily

support and direction.

. Implemented new procedures within the Claims Department which effectively

reduced claims by 20%.

Director - Crew Management Redesign

1998 to 1999

. Conceptualized tested and implemented computer software program (TECS)

which automated Collective Bargaining Agreement application reducing

claims by Union employees.

. Coordinated and provided on-sight training to all Local Union

Representatives, Union members and Company Officers.

. Conducted regular conference calls with Union Representatives to resolve

agreement application issues.

. Worked closely with outside Technology vendors as well as in-house

Technology Department regarding TECS enhancements and 'fixes'.

Manager - TECS

1997 to 1998

. Conducted 'time and motion' studies of all clerical functions within the

Crew Management Center.

. Analyzed statistical data and provided recommendations to process

improvements.

. Worked with Union Representatives and Labor Relations officers in efforts

to simplify processes.

Floor Manager - Crew Management Center

1991 to 1997

Asst. Floor Manager - Crew Management Center

1989 to 1991

. Provided day-to-day supervision to approximately 300 Crew Dispatchers in

a Call Center environment.

. Monitored clerical personnel performance and provided coaching and

counseling as necessary.

. Monitored train operations and crew availability.

. Communicated with Operations Center and Field personnel concerning

operational issues.

Clerk - Various locations

1981 to 1989

. Performed all duties as needed on clerical positions, which included Crew

Dispatcher, Agent, Operator, Mobile Agent, Yard Clerk and IBM Keypunch

Operator. (Manchester, Fitzgerald and Cordele, Georgia)

. Relocated to Jacksonville, Fl. to new centralized Crew Calling facility.

(1988)

[pic]

1979-1981

Georgia Southwestern State University

Americus, Ga.

1976 - 1979

Manchester High School

Manchester, Ga.

Advanced skills in Windows, Outlook, MS Word, MS Excel, MS PowerPoint, MS

Publisher, ADP Payroll system, wide variety of in-house systems.

PROFILE:

Career Experience:

Core Strengths:

Education:

Computer Skills:

Contact this candidate