Customer Service Sales

MICAH M. CHRISTOPHER

Wyoming, Mi *****

520-***-****

mchristopher26@gmail.com____________________________________________________

___________

EXPERIENCE

Tele Tech, Tucson, Arizona 10/05-9/09

Customer service representative

(Was being considered as future Supervisor)

Duties: Processed orders, prepared correspondence, fulfilled and served

customer needs

to ensure customer satisfaction. I also ordered supplies, created, and

arranged pick ups.

Organized high volume orders for preferred, national and corporate

accounts. Assisted

customers with any inquiries that they might have had. I did damages,

entered claims for

damaged/lost packages, tracked lost/and or packages, and shipping. I also

referred and

connected the customer to the correct department.

Golden Corral, Tucson, Arizona 12/99-10/03

Supervisor

(Promoted from grill cook worker in 2001)

Duties: Assisted the General Manager in the overall operations of the

restaurant.

Recruited and trained current/newly hired restaurant employees. Generally I

managed

between 15-20 employees on average. Ensured that the regulatory guidelines

of the food

services and store were being followed by all employees, also ensured that

new employees

obtained there department certification. I handled payroll, interviewed

interested people;

created, organized, examined, reviewed all of the paperwork. Also, I

arranged and

reorganized the store stock so that inventory could be prepared. I also

handled the truck that

came for delivery and recorded the order that was received. In addition,

customer complaint

and resolution, performed register and safe balancing, processed and

recorded end of day

paperwork. Assisted in catering. Other positions included: Grill cook,

Dishwasher, Food prep,

Meat cutter, Hot food line runner, Salad bar line runner, Baker, Server,

Head cook, Cashier,

and Crew leader for all departments (before promoted).

La Esquinita Boutique, Tucson, Arizona 05/01-09/10

Salesman

Duties: Family owned business that I help with sales. I also manage the

store.

I ensure store is ready for new stock, unload new merchandise that arrives

and stock

and prepare the shelves and tables. I also help customers that come in with

any questions

that they have. I show them different products that are for sale and

assist them in making

a choice on what products they might like to buy. Also, I will make deals

and bargains for

the customers and also discounts to provide the customer with better

service according to there needs generating a better relationship between

us which helps the customer to be more satisfied with

all services provided to them, and helps in keeping a steady clientele,

sales revenue and volume.

Carl's Jr, Tucson, Arizona 05/99-12/99

Shift Leader

(Promoted from cook/cashier in 06/99)

Duties: Assisted the General Manager in all operations of the restaurant.

Helped train the new employees

hired. Ensured that the regulatory guidelines of the food services were

followed by all employees.

Also, I arranged and reorganized the store so that inventory could be

prepared. I also handled

the delivery truck that came to deliver new stock. I also recorded the

order that was received.

Customer complaint and resolution, used cash register, performed safe

balancing, processed

and recorded end of day paperwork.

EDUCATION

High School Diploma

American School Tucson, Arizona 09/97-01/01

Diploma

SKILLS ACQUIRED

Management, Customer Satisfaction, Communication, Sales, Supervision,

Payroll,

Computer Literate, Stocking, Inventory, Carpentry, Bilingual, Cooking,

Salesmanship,

Organization, Leadership, Food prep, Problem solving, Cleaning,

Troubleshooting,

People Management, Reporting Skills, Safety Management/Regulations,

Inventory

Control, Managing Processes, Data entry skills, Organizational and

Leadership skills.

AWARDS

Two-time employee of the year awards

Several perfect attendance awards

Many employee of the week awards

Many employee of the month awards

Several perfect quality awards

Good performance awards

Various promotions

INTEREST

Management, Customer service, Communication, Computers, Sales, Leadership,

Problem solving, Carpentry, Architect, Physical and Manual labor, Culinary

arts, Cleaning, Maintenance, Janitorial.

REFERENCE

James Bell 520-***-****

Raqa Selednik 412-***-****

Sandra Bracamonte 520-***-****

Ruben Mendoza 520-***-****

Andy Machiche 520-***-****

Contact this candidate