Manager Customer Service
Resume:
CLAIRE HUNG
*** ********* *****, *******, ** ****8 . 415-***-**** .
*********@*****.***
OBJECTIVE Seeking administrative position, utilizing prioritizing,
project management, communication and interpersonal skills.
EDUCATION SAN FRANCISCO STATE UNIVERSITY San Francisco, CA
BS, International Business / Marketing May 2005
CITY COLLEGE OF SAN FRANCISCO San Francisco, CA
CREDIT, General Business September 2002
SAINT CATHERINE ACADEMY Belize City, Belize
Diploma / Administrative Business May 1999
EXPERIENCE PACIFIC AVENUE - HONG KONG OFFICE Hong Kong, China - San
Rafael, CA
Senior Product Merchandiser April 2007 - July 2008
. Worked for PAH in a supportive role to Elsa L's product
development office.
. Work with CEO, directors and overseas factories to bring
photo related products from design concept to mass
production.
. Periodic travel overseas for seasonal and theme specific
product development and establish rapport with factory
staff.
. Organize and delegate different aspects of projects to
assistant staff.
. Oversee and inspect product quality before and after
mass production.
. Analyze raw material options for quality and cost
considerations.
. Challenge factory price quotes and maintain profit
margin.
. Select manufacturers from sampling stage to mass
production based on each unique constraint and
competitive pricing.
. Guide and support subordinates in manufacturing
techniques.
. Create and maintain product line with comprehensive
information to be used and shared among internal
departments.
. Research market trends and analyze competitor products
to review with CEO.
STUDIO 1 Taipei, Taiwan
Product Merchandiser November 2006 - March 2007
. Develop clothing line for plush toys at Webkinz.com,
GANZ (home based in Canada).
. Bridge communication between Chinese colleagues and the
U.S. Ganz designers for seasonal, garden and accessory
product development.
. Negotiate product price and guard profit margin.
. Maintain product lines and track sample development
progress.
ELSA L, Inc. San Rafael, CA
Product Development Coordinator May 2005 - July 2006
. Facilitate clear communications among Art, Sales,
Operations and PD departments.
. Execute the development of giftware products, photo
frames, photo albums and photo storage devices from
concept/design phase to selection of appropriate
manufactures through product market launch and mass
production.
. Negotiate base price with overseas factories and monitor
profit margin.
. Create specifications for packaging and inserts for
design department and manufacturers per retail customer
guidelines.
. Make presentations of PD factory sample quality and
updates to CEO and PD director during developmental
stages.
ELSA L, Inc. San Rafael, CA
Product Development Intern November 1999 - March 2005
. Provide administrative support to CEO, PD manager and
coordinators.
. Maintaining art files and catalog product photos by
season/product category.
. Ensure product insert and packaging quality according to
customer guidelines.
ADDITIONAL Experience with supervising catering and restaurant staff
from family business.
Provide customer service to enhance restaurant amenity.
Assist my father in publishing one of his cookbooks in
2009.
Fluent in Mandarin (speaking, reading and writing in traditional
Chinese characters).
Fluent in Taiwanese dialect.
REFERENCES Judy Robertson, Elsa L Inc., Product Development Director,
Sergei Simonova, Clear Focus Imaging Inc, Global Supply Chain Manager,
Frank Leung, Pacific Avenue Ltd., Hong Kong, China, CEO, (852) 2566-
6568
Kirk Mulder, POLYGLASS, USA, R&D Manager, 775-***-**** ext 229
Contact this candidate