BRIDGET M. TURNER

*** ****** ***** ****

Yanceyville, NC 27379

336-***-**** Cell

336-***-**** Home

abkfes@r.postjobfree.com

Job Targets

Business Administration-Management-Human Resources Professional: Dynamic

leader, who conceptualizes, absorbs and acts on information with ease.

Excellent track record in strategic development and implementation with

strong problem solving, troubleshooting, communication, interpersonal and

negotiating skills.

Strengths

. Competent, reliable and committed with a proven record of success in

increasing levels of responsibility.

. Skilled in working independently and solving problems while paying

careful attention to detail.

. Able to efficiently meet objectives and assignments; demonstrate solid

work habits in all areas of operations.

. Demonstrated work ethic with proven initiative and dedication to

excellence

. Strong time management skills; highly creative and intuitive problem

solver.

. Hires and trains new employees; established attainable production

goals for all staff members.

. Solid team-builder, bring energy and enthusiasm to team efforts.

. Quick study, flexible, stable, skilled multitasker, strong work ethic,

seeks challenges.

Professional Experience

Volvo Business Center-Human Resource Consultant (Temp Position) 2010

- Inbound and Outbound Call Center

- Customer Service for Mack Truck Employees

- Sign HR cases called Frontline to other Human Resource Associates

- Handle Tuition Reimbursement, Employees Verifications, Benefits,

Condolences

- Training in SAP and SMT systems

- Usage knowledge of Cisco IP Phone System 7940 series

Aetna Insurance Company-Customer Service Associate 2009

- Inbound and Outbound Call Center

- Making outbound calls to providers and facilities for accurate

information.

- Assisting customers with deductibles, coinsurance claims, balance

billing, complaints, and appeals

- Providing in-network and out-of-network medical benefits/Provider

information

USPS-Human Resource Associate (Laid off) 2006-2008:

- Responsible for all computer aspects of the business and creating

remedy tickets for the employees, as well as filing /copying

- Managed bid and hiring process for transfers, promotions and new

hires.

- Completion of hiring packages to review committees

- Selected workers for position and typed mailing labels, and vacancy

folders

- Entering employees Health Insurance, Qualified Life Events, and

Beneficiary Insurance in to the computer system

- Scanning, Emailing, Forwarding, and Faxing Documents

Footlocker Corporation-Assistant Manager (Store Closure) 2002-2008:

- Responsible for sales, marketing and promotions

- Knowledge of the Store open/close procedures, counting of register,

and management of deposit slips

- Perform inventory control and execute displays

- Providing customer service

- Employees schedule, PTO and Sick time

EToys Distribution-Lead Personnel/Data Entry 2000-2001(Lay off):

- Lead Associate 8 to 10 associates per shift

- Kept schedule of Employees breaks and lunches

- Responsible for stock inventory

- Kept track of tickets related to distribution, associates hours, etc

Formal Education

- Respiratory Therapy Program- Rockingham Comm. College, Present

- Associate Degree/Business Administration- Piedmont Comm. College, May

2006

- High School Diploma-Bartlett Yancey Senior High, June 1995.

Computer Skills

- Lotus, WordPerfect, Excel, Outlook, MS Office, Windows XP/95

- SMT, SAP =Volvo Business Center

- Eagan System and H300= USPS

- ECHS, Aeppays, E-Policies, MEA, Auto-coder system to convert codes to

procedures/procedures to codes =Aetna

- Utilized Point of Sales (POS)

- Lotus, Excel, MS Office, Data Entry= EToys

Contact this candidate