Customer Service Quality Assurance

EUGENE J Hull

**** ******** ****

Farmington,pa *5437

724-***-****

Objective

To obtain an entry level or higher position in a growing firm with opportunities for advancement

Qualifications

I believe my 10yrs. in the telecommunications field has given me the essential experience needed

To succeed in being an asset to your company and have an open mind to accept and learn new ways

And advancements to make my knowledge better in this growing, but ever changing field

Education

Uniontown area school district - general studies

Relevant Experience

echo star communications - Mckeesport Pa

Troubleshooting of sattelite tv equipment,customer service,billing,adds moves and changes to

accts. Sales,and customer education and retention.,following call center operations including

quality assurance.

Channel communications- (Contractor for ATT CABLE SERVICES)

FIBER OPTIC SPLICER / FIELD FOREMAN Pittsburgh, Pa

Splicing of fiber optic enclosures for nodes and butt splicing of cables of various counts and

brands.

Use of antec,att,coyote,Raychem and similar brands of splice enclosures,Installation of headend

equipment and racks splicing ocf cabinets etc. aerial and underground construction .

EQUIPMENT: Sumitomo and fujikura fusion splicers,exfo power equip.,photon kinetics and otdr.

Buckets,ladders,fiber vans and trailors.

INDEPENDENT CONTRACTOR- U.S.

Aerial and underground construction,fiber splicing,,walkout and engineering pole line surveys

Mdus,drops,headend construction for cable and telephone .

EQUIPMENT: bucket trucks,ladders,power tools, fujikura splicer, GN nettest otdr,wavetek meters,

Splicing equipment etc.

Comcast-customer acct. executive,speaking with customer base for repair,billing,add

moves and changes,multitasking between departments,andproviding excelent customer service.

OTHER EXPERIENCE

Ability to read blueprints and schematics

Computer literate- Microsoft programs,have about 4 yrs expwith csg,excel,word,andother

platforms.

Ability to read and understand prints from coax to fiber backbone and Telco.

References available upon request .

Contact this candidate