Manager Case
Resume:
Gwendolyn Hughes
Byram, MS 39272
*************@*****.***
(601) - 214 - 3587
Work Experience:
House Parent 3/16/2010 - Present
Treasure House Therapeutic Group Home
Direct and supervise residents through their daily routines. Insure a home-
like and caring atmosphere. Oversee resident's attention to chores, study,
and recreation, approved time away from the home, and acts as a mentor and
adult role model. Make regular rounds to ensure that residents and areas
are safe and secure. Perform other duties as requested by my supervisor.
Dispense medication to residents as prescribed by physician. Keep the
supervisor updated on all phase of the operation.
House Parent 1/2010 - 3/2010
Fondren Village Therapeutic Group Home
Monitoring and transporting juveniles. May maintain household records and
assign rooms. If needed may refer residents to counseling resources.
Enforce rules and regulations to ensure the smooth and orderly operation of
dormitory programs. Mediate interpersonal problems between residents.
Collaborate with counselors to develop counseling programs that address the
needs of individual students. Counsel students in handling of issues such
as family, financial, and educational problems.
Case Manager 10/2006 - 4/2009
The Salvation Army, Jackson, MS
Manages and monitors assigned caseload of clients participating in a life
management program; perform the proper intake of clients in Transitional
Living, Alcohol and Drug Treatment Program; develops program plans, goals
and evaluates clients progress by conducting routine meetings with clients
and/or staff, serve as advocate for client in order to acquire services
that will enable them to functionally cope with their environment; collect
program fees and prepare invoices. Supervised four house monitors.
Secretary I 9/2005 - 9/2006
The Salvation Army, Jackson, MS
Perform and process a variety of clerical and secretarial work necessary
for the smooth operation of an assigned office; dictation, typing, and
filing was a majority of my responsibilities; prepare minutes for meetings;
file and record information; screen calls and provide general information
regarding the office operation and services; organize and process
incoming/outgoing mail for the assign area; receives and process, and gift-
in-kind.
Case Manager 3/2002 - 8/2005
The Salvation Army, Columbus, MS
Receive all phone calls for referral and handle admissions during working
hours; necessary tasks for intake including completion of necessary
paperwork and relying information to child care staff; Keep records
relevant such as admission and discharge forms, statistics, discharge
summaries; dispense medication as prescribed by physician; arrange doctor's
appointment with child social worker; meet regular with director to report
all phases of the program; intervene as needed with behavior-management
problems or needs of children; supervise fifteen childcare workers; develop
staff schedule; secure relief staff when needed to assure coverage of the
program.
Office Manager 5/1998 - 3/2002
The Salvation Army, Columbus, MS
Provide general information regarding the office operation and services;
receive all calls for referral and handle admission based on intake
criteria as set forth by director; assist the director in scheduling and
presenting the message of the shelter to the community; assist with
appointments and evaluation of all staff and volunteers; delegate various
responsibilities to various staff members; perform other duties as
requested by the director.
Education:
Liberal Arts 5/1993
East Mississippi Community College Mayhew, MS
GED 1993-1994
Greater Columbus Learning Center Columbus, MS
Additional Skills:
Principle and practices of social services case management.
Ability to follow instructions, plan and organize work, and work under
limited supervision.
Excellent record-keeping and book keeping practices.
Computer Skills:
Microsoft Office (Word, Excel, Etc.) and Lotus Notes, Type 25-40 wpm
Computer, calculator, Facsimile Machine, Photocopy Machine, and 5-10 phone
system.
Contact this candidate