Manager Customer Service
Resume:
-*Mark Mueller
Denver, CO *****
USA
Cell: 303-***-****
abkfct@r.postjobfree.com
Objective:
To obtain a mid to upper level management position in the retail industry.
Summary:
Over 25 years progress experience in management. Extensive responsibility for multiple
locations and 150 employees.
Experience:
Team building, customer service, sales, administration, operations, and finance.
Management:
Reduced staff turnover to below 5% by providing realistic and understandable goals, mentoring
and constant feed back in a positive environment.
Customer Service:
Increased quality and customer satisfaction to nearly 100% by using the KISS model.
Operations:
Decreased costs to 8% under budget by teaching and persuading staff to increase efficiency, economy,
procedures and profitability.
Professional Qualities:
Punctual and organized. Dedicated to Success. Diplomatic/Strong Communicator. High owner/customer
satisfaction. Knowledgeable. Results and detail oriented.
Experience:
Miss Jenny's, Incorporated
General Manager
Denver, CO, USA
October 2009 - July 2010
Cleaner Image Enterprises, Inc.
General/Production Manager/Route Sales
Denver, CO, USA
May 2005 - October 2009
Sabbatical
Attended to parent's estate
and family business.
Madison, WI and Denver, CO, USA
August 1998 - May 2005
Mariner's Inn and Betty Lou Cruises
General Manager
Madison, WI, USA
April 1997 - December 1998
The Hotel Washington
General Manager
Madison, WI, USA
July 1986 - February 1997
The Rage Entertainment Complex
Consulting/Managing Partner
Chicago, IL, USA
February - October 1989
The Pfister Hotel
Banquet Beverage Manager, Manager-On-Duty, Cafe Rouge Manager
Milwaukee, WI
January 1984 - June 1986
Education
University of Colorado - Boulder
BA
Boulder, CO Major: USA
Major: Economics
-Accounting
-Business Management
-Marketing/Advertising
Carroll College
OTHER
Waukesha, WI Major: USA
Major: Accounting
Skills
Microsoft Office
Peachtree Accounting
Spot Business Systems
Aloha Systems
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