Customer Service Technician

Robert St. Onge

***** ****** ****** ***** ? Coarsegold, CA ? 559-***-**** ?

********@*****.***

Targeting a company to grow with.

. Bellevue University graduate in Computer Systems and Network

Administration.

. Comptia A+ IT technician

. United States Coast Guard Veteran.

. Quickly learn new programs, able to grasp new ideas and translate them

into desired results.

. Work independently, while successfully meeting time lines and project

objectives.

. Professional on Customer Service

Education

Bellevue University - Bellevue, NB - B.S. Degree 7/2010

. B.S. Degree in Computer Systems and Network Administration ? GPA:

3.9

Concurrent Employment with College Studies:

. On Call IT Technician (2009-Present): Install, upgrade, diagnose,

troubleshoot, and maintain a variety of computer systems. Set up

networks; configure servers (Linux, Windows).

Advocate for Open Source Software.

. Server Administrator/Web Design (2007 to Present): I have installed

and maintain a standalone LAMP server on which I host multiple users

and websites for various businesses and organizations. Running Debian

5 (Linux).

. Full time student/Stay at home Dad (2006 to Present): I was honorably

discharged from the Coast Guard after four years of service as a

Damage Controlman. After working as a Maintenance Mechanic I decided

to change career paths. While doing free lance web design and on

call IT work, I just completed my BS degree in Computer Systems

Networking and Administration.

Previous Employment

. GAP Distribution Warehouse (2006) Replenish Inventory, Forklift

Operator

. Decker Auto Parts (2005-2006) Customer Service, Sales-Return route of

100+ customers a week

. Clear Image Pool and Spa (2002-2005) Customer Service, repair and

service pool/spa equipment

. Damage Controlman USCG (1998-2002) Damage Controlman 2nd class.

Welder, Firefighter, Plumber.

Technology Summary

Certificatio CompTIA A+ IT Technician

ns:

Systems: Linux (RPM and DEB systems), DOS, Windows 2000/Server

2003/XP/Vista/7

Databases: Oracle, MySQL, Microsoft SQLServer

Languages: Java, PHP, SQL, HTML

Software: WireShark, VirtualBox, LAMP server software, VNC/NX, Office

Software, Eclipse

IT Experience

. Independently manage/run hosting service.

. System user administration.

. Upgrade software and hardware.

. Configure old hardware to run like new.

. Configure and install printer and network components.

. Able to communicate with the end user.

. Former EMT and Fire Fighter.

. Experience with multiple computer platforms.

Contact this candidate