Customer Service High School

Gina M. Jacobson

*** **** ******

608-***-****

Beloit, WI 53511

********@******.***

PROFILE:

A History student completing her last year, who is eager to find a

position as Customer Service Representative. Reliable, personable,

motivated and organized. Employed with a college library for the past

four years were I have developed excellent customer service and clerical

skills. Enjoy working on a team or on own initiative and follow

administrative orders well.

EDUCATION:

Bachelors of Arts in History, Beloit College, Beloit,WI; June 2011

High School Diploma, Beloit Memorial High school, Beloit, WI; June 2006

EXPERIENCE:

Circulation Desk Assistant, Beloit College Library, 2010

Handled incoming telephone calls from the library staff and members of the

public

Organized and maintained the library carts and shelves

Operated the library database system Work Flows to charge and discharge

library materials

Resolved library patrons issues including locating the book(s) that are

needed, replacing ink cartridges and paper from printers, and navigating

around the library database system

Collaborated with Circulation Desk co-workers to complete task as re

shelving used materials in a timely manner

Cashier, Family Dollar, 2008

Responded to customer questions related to store inventory

Balanced the cash register at the beginning at end of work shifts

Processed point of sales transaction

Organized and stocked store inventory

COMPUTER SKILLS :

Microsoft Windows 7 and XP/ Microsoft Office 2003/2007 ( Word, PowerPoint,

and Excel) / Adobe/ Internet Explorer

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