Patricia L. Holley

*** ******* *** #***

Chesapeake, VA 23320

Cell: 757-***-****

abkfau@r.postjobfree.com

Objective

To obtain a challenging successful position with a growth oriented organization, where

my experience coupled with my positive performance will lead to advancement.

Cintas Corporation, Landover, MD/Portsmouth VA

Accounts Receivable Clerk

5/07-03/10

• Held weekly meeting with A/R partners to discuss daily check processing

• Prioritize the processing of several delinquent accounts

• Post credit card payments to accounts, refund misapplied payments

• Issued credits and debits on customers accounts

• Administer unapplied credits to proper invoices

• Responded to audit inquiry request

• Made contact with all 30-60-90 day past due clients

Telesis Corporation, Beltsville,

Customer Service Representative

12/06-05/07

• Served as the initial point of contact for consumers seeking to obtain or report

information pertaining to motor vehicle safety issues.

• Filed reports in the electronic Vehicle Owner Questionnaire for possible recall on

vehicles or vehicle equipment.

• Provided report s to the National Highway Traffic Safety Administration.

(NHTSA)

Grand Furniture, Virginia Beach VA

Collector/Skip Tracer

9/03-6/06

• Created payment arrangements for delinquent accounts

• Processed payments by telephone

• Located delinquent customers using Accurint

• Prepare letters for legal action to be taken on delinquent accounts

• Trained new hires for skip tracing

Portfolio Recovery & Associates, Norfolk, VA

Collection Representative

6/02-9/03

• Handled incoming and outgoing calls

• Utilized skip tracing techniques to locate customers

• Negotiated settlements on charge off accounts

Hertz Rental Cars, Norfolk International Airport,

Customer Service Representative

6/00-9/02

• Coverage counsel customers on rental car coverage

• Communicated contract agreement to customers

• Create online reservations for remote locations

• Inspect vehicles upon return

• Handle multiple payment transactions

SKILLS

• MS Word

• MS Excel

• MS Outlook

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