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Customer Service Maintenance

Location:
Menifee, CA, 92584
Posted:
September 02, 2010

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Resume:

GREGORY W. THOMAS

***** **** *** ****** *******, CA 92584 . abkfac@r.postjobfree.com . Cell:

951-***-****

JOB OBJECTIVE:

To work for a company that offers a career opportunity that can use a self

motivator with enormous amount of experience in industry field and facility

maintenance with good communication skills.

SUMMARY OF QUALIFICATIONS & ABILITIES

My background includes enormous amount of different work abilities and

experience over 28 years. Having served in the US Military with honorable

discharge has enhance my ability to work in all weather condition, be

prompt, responsible, focus, detail, reliable, with effective communication

skills. Immense ability to work well under pressure, have stamina to endure

heavy workload, take orders, multitask, follow instructions in a thorough

manner and work well with or without team. Extreme knowledge of warehouse

environment and demands including basic knowledge of sheet metal. Well

experience in operating different types of forklifts. Immense knowledge of

machines and power tools; Basic knowledge in HVAC; Arrange things or

actions in a certain order or pattern according to a specific rule or set

of rules patterns of numbers, letters, words, pictures and mathematical

operations. Having worked for Dave Hanson with the 1st Oakland Sub Police

Station rebuilding apartment complexes too enhance the neighborhood which

outlines my skills in outside and inside maintenance, electrical, pluming,

masonry, carpentry with huge experience in identifying and preventing

glitches. Remarkable knowledge for new home building and commercial

maintenance and highly talented painter: In-depth ability to repair

structural damage. Improve operational efficiencies to increase the ability

to process customer orders. Practice safety, quality assurance and quality

control at all time, the ability to lift over 50 pounds. Solid ability to

establish, maintain and foster positive and harmonious working

relationships with those contacted in the course of work.

EXPERIENCES

Renew Paint

Painter/Field Supervisor -November 2008- April 2010

Major duties to apply paints, solvents, sealants, and caulk to wood,

plaster, sheet rock, concrete, and synthetic interior and external finishes

involved in construction,

maintenance, repair - required to maintain facilities in safe and efficient

condition. Promoted to field Supervisor

in the 1st year. Accustom to working with commercial building; Responsible

for scheduling employees, worked direct

with customers to finalize projects. Inventory control, stock and operate

stand up forklift.

Established and maintained strong client base as a result of dedicated

customer service activity

Supervised 15 other staff effectively.

Pacific Community Builder

Field Customer Service Representative June 2007-2008

Provided quality service, gave customers immediate to satisfy their

concerns. Implemented job request, such as repair minor dry wall fixers,

painting, kitchen appliance, minor electric wiring and others in that

nature using hand tools and electric tools. Manage 3 track homes and work

directly with home owners to assure 100 % percent satisfactory.

Educated homeowners on the customer service department procedures and

warranty items in their home

John Laing Homes

Field Tech/Assistant Superintendent 2005 - 2007

Managed all subcontractors on the backend of the homes to make sure that

the final walk punch list was consisted of 0 items. Educated homeowners on

the customer service department procedures and educated homeowners on the

customer service department procedures warranty items in their home;

Tracked problem items for the construction superintendent.

Fixed and repair dry walls damage, kitchen appliance including leaking

faucets, light electrical wiring, pluming and other interior condition.

Quality Controlled walk through of the homes; Encouraged, provide support

and evaluates each individual's performance. Interacts with local agency

when required; Worked on safety of the jobsite. Stand in for the

Superintendent when he is absent and attend board meetings.

Martin & Company/Inspector 2003-2005

Performed commercial maintenance duties; repaired cosmetic hardware.

Fixed wall structural damage, water leaks, interior and external finishes

involved in construction and maintenance.

Required to maintain facilities in safe and efficient condition, litter

control, and maintain maintenance of structures.

Site inspection for over 10 different sites. Responsible for maintaining

pluming and electrical wiring painted interior and exterior of commercial

buildings.

Anaheim Manufacture

Forklift Driver - 1999 - 2003

UPS, federal Express, Shipping and receiving. Unloaded and loaded trucks.

Filled orders and implemented inventory control.

Operated stand up and sit down forklift.

Bonded Motors

Machine Operator/Lead Man - 1989 - 1999

Certified cylinder seat cutter machinist,

Duties included inspected drill press, honing and cylinder head surface

machines in warehouse environment. Lead-man for a full-crew of 10 staff

members, encompassing shipping & receiving, production and assembly line

monitored. Rebuild engines and stocked merchandise; operated sit down and

stand up forklift.

HIGHLIGHTS

Over 20 years in customer relation to assure sufficient work ethnics. My

skills outline over 15 years of Maintenance experience. Over 5 years of

supervisor. Highly experience in warehouse, remarkable knowledge of

equipment and operation of tools, power tools, mechanical equipment,

knowledge of machine set up and materials used for repair interior of

commercial and homes required for maintenance duties. Having working

directly with supervisors and supervised has strongly increased my practice

of safety, quality insurance and quantity production that is imperative to

warehouse operations. Combine my patience, determination, and persistence

to troubleshoot client issues and ensure 100% satisfaction to my employer

and customers will add to your company professionalism.

EDUCATION

Lynwood High School - Lynwood, California

High School Diploma

1

United State Army

National Guard - Honorable Discharge

ACCOMPLISHMENT-CERTIFICATE/LICENSE

Fork Life License OSHA - Sit-down, stand up, cherry picker, clamp, order-

picker and pallet jack

Received an award for Best Overall Home Owner Satisfaction Rating for

Inland Division at a major time.



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