Customer Service Insurance

Profile Information Technology

Motivated IT professional with 8 years experience providinging

multi-level technical support. Analytical and dedicated with

creative problem solving abilities. Brings expertise in

identifying solutions and streamlining procedures to improve

efficiency. Effective collaboration and communication with a

diverse team; versatile and direct.

. Recognized for consistently providing a high level of service

in resolving issues for internal and external customers,

alike.

Skills & Abilities

Troubleshooting

Installation / Maintenance

Asset Management

Help Desk

End-user Support / Training

Technical Documentation

Data Management

System Auditing / Reporting

Software Testing

Experience

1992 - 2009 InterWest Insurance Services, Inc.

Systems Technician / IT Support (2003 - April 2009)

Provide technical support for a commercial brokerage company

in a paperless environment. Handle installation,

configuration, maintenance, and setup for 300+ internal and

remote workstations. Troubleshooting and resolution of

hardware/software problems. Train and coach internal and

remote personnel. Implementation and support of

telecommunication system with unified messaging platform.

Database maintenance, management, backup, and recovery.

Manage software testing, installation, training, and support

for electronic timekeeping program. Administrator of

interface programs for multiple insurance carriers. Manage

relationships with software/hardware vendors.

Systems Technician / IT Support (2000 - 2003)

Provide end-user support to 150+ internal and remote

employees in resolving extensive help desk support and VPN

issues (configuration, connectivity, and hardware).

Installation and support of desktop software, hardware, and

peripherals. Reporting and auditing for multiple departments.

Plan moves and adds. Manage installation and state compliance

for motor vehicle record software; provide ongoing support

and training. Provide onsite service and repair to field

offices. Manage equipment inventory.

Assistant Client Service Representative (1995 - 1999)

Process insurance endorsements and certificates. Analyze

policies, verify coverage, proofread contracts, and generate

documentation. Extensive customer service and resolution of

sensitive legal issues.

Customer Service / Bond Service Representative (1993 - 1995)

Provide problem solving customer service to key clients and

insurance agencies. Process fidelity and surety bonds,

notarize documents, and act as the attorney-in-fact for

insurance carriers. Research, assess, and generate quotes.

Quickly promoted from reception position.

Education / Professional Development

Pending Network+ Certification - Anticipated 6/10 Tech Skills, LLC,

Sacramento

2004 Comp TIA A+ Certification Tech Skills, LLC, Sacramento

1 Year Associate's Program American River College, Sacramento

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